Network Operations Engineer
Resume:
JAN VINCENT M. MONTUYA
Orange, NJ, USA ***** 862-***-**** **************@*****.*** linkedin.com/in/janvincentmontuya Professional Summary
5+ years of hands-on experience in network support, systems administration, hardware/software troubleshooting, and IT infrastructure maintenance. Experienced in configuring and maintaining network devices, resolving connectivity issues, and supporting enterprise environments. Skilled in Cisco networking, Windows Server administration, technical support, and cross-functional collaboration. Work Authorization: Authorized to work in the United States without sponsorship. Technical Skills
• Networking – Routing & Switching, TCP/IP, LAN/WAN, Firewall, OSPF, MPLS, VLAN, STP, DHCP, ACL, NAT, LACP, VPN Fundamentals, Wireless Networking
• System – Windows OS, Basic Linux System, Windows Server, Basic Active Directory, Microsoft 365, Network Monitoring Tool, Cisco IOS, Helpdesk platform
• Hardware & Software – Cisco Router & Switch, Aruba, HP, Avaya, PC assembly, Hardware & Software Troubleshooting, Technical Support, Commissioning network equipment, Structured cabling (copper and fiber), Visio, Draw.io
• Documentations – Technical documentation, Asset inventory, IP management, Standard Operating Procedure, Network diagrams, Incident reports
• ISP Technology – Network equipment Installation, Fiber internet, DWDM support, Network testing, Network troubleshooting
• Others – CCTV systems installation and configuration, Knowledge in electronics & electrical system, Photoshop Work Experience
Network Operations Engineer July 2023 – April 2026 Converge ICT Solutions, Inc.
Pasig City, Philippines
• Provided technical support and troubleshooting for enterprise and corporate fiber internet services.
• Commissioned Customer Premises Equipment (CPE) and provided on-site support for SD-WAN, DIA, Metro Ethernet, MPLS, and IP- VPN services for enterprise customers.
• Performed service activation, validation, and acceptance testing using RFC 2544 methodologies to verify throughput, latency, frame loss, and service performance.
• Conducted Bit Error Rate Testing (BERT) on fiber circuits to validate link integrity and ensure service readiness before customer handover.
• Responded to network outages escalated by the Network Operations Center (NOC) and restored services within SLA targets.
• Supported troubleshooting and maintenance of MPLS WAN services, coordinating with internal teams to isolate faults and restore connectivity.
• Supported DWDM transport network modifications, maintenance activities, and service restoration in coordination with transport engineering teams.
• Monitored network performance, availability, and alarms using SolarWinds and other network monitoring tools.
• Performed on-site troubleshooting, root cause analysis, and incident resolution across multiple client locations.
• Installed and managed fiber and copper cabling infrastructure, including rack installation and cable management.
• Maintained network asset inventory and coordinated with inventory teams to ensure equipment availability and accurate tracking. IT Support January 2017 – February 2022
Jethandler Asia Services Inc.
Boracay Airport, Aklan, Philippines
• Led network infrastructure redesign and network regrooming initiatives to improve performance and reliability.
• Managed the installation, expansion, and upgrade of airport terminal CCTV systems.
• Provided desktop, help desk, and technical support services for employees across airport facilities.
• Administered and supported Cisco, Aruba, Fortinet, HP, and Avaya network switches.
• Configured and maintained VLANs, STP, Inter-VLAN Routing, LACP, 802.1Q, Port Security and ACLs.
• Deployed, configured, and supported Avaya IP telephony.
• Implemented and maintained Cisco wireless networks, ensuring seamless connectivity across offices and airport premises.
• Managed IT asset inventory, equipment deployment, and onboarding support for new employees.
• Diagnosed and resolved hardware, software, and network-related issues affecting end-user productivity.
• Installed, configured, and maintained computers, printers, network devices, and peripheral equipment. Hardware Technician April 2011 – January 2017
Dingo Smart Innovation Inc.
Quezon City, Metro Manila, Philippines
• Deployed and configured electronic gaming systems (slot machines) for casinos and gaming establishments.
• Provided on-site technical support to ensure rapid response and resolution of system issues.
• Performed preventive maintenance to maximize equipment reliability and operational performance.
• Repaired electronic components and modules of gaming machines.
• Installed network cabling and configured network switches to enable communication between gaming machines and backend servers.
• Troubleshoot hardware, electrical, and communication failures and performed root cause analysis.
• Conducted routine inspections across multiple client locations to ensure continuous operation of gaming equipment. College Instructor June 2009 – March 2011
STI College – Kalibo
Kalibo, Aklan, Philippines
• Taught Computer Engineering and IT courses in a classroom and laboratory environments.
• Facilitated laboratory exercises focused on computer networking fundamentals and practical applications.
• Supervised student thesis projects and ensured compliance with academic requirements and submission timelines. Education
Bachelor of Science in Computer Engineering 2004 – 2009 STI College – Kalibo
Aklan, Philippines
Masters of Engineering (Earned units) 2011
Western Institute of Technology
Iloilo, Philippines
Trainings
Windows Server 2019 Administration and Automation 2022 Nexus Cloud IT Solutions
CISCO Routing and Switching 2015
Central Philippine University, Iloilo City, Philippines Computer Architecture and Assembly Language 2009 STI College – Taguig, Global City, Philippines
Certificate
CISCO Certified Network Associate (CCNA) 2016
ID No. CSCO12940561
Additional Information
• U.S. Permanent Resident (Green Card holder)
• Open to onsite, hybrid, and field-based assignments
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