Administrative Coordinator

NORA OROZCO

Healthcare Practice Coordinator Medical Administration

Inglewood, CA • 323-***-**** • ******.******@*****.*** PROFESSIONAL SUMMARY

Healthcare Practice Coordinator with 9 years of experience supporting physicians and coordinating operations within a high- volume interventional spine practice. Experienced in physician scheduling, insurance authorizations and appeals, procedure coordination, EMR administration, medical records management, and patient care coordination across multiple clinic and ambulatory surgery center locations. Recognized for exceptional organization, proactive problem-solving, and delivering outstanding service to patients, providers, and multidisciplinary teams. Bilingual in English and Spanish. AREAS OF EXPERTISE

Healthcare Operations • Physician Support • Calendar Management • Insurance Authorizations & Appeals • Procedure Scheduling • Patient Care Coordination • Medical Records Management • DrChrono EMR • HIPAA Compliance • Workflow Improvement • Customer Service • Microsoft Office Suite PROFESSIONAL EXPERIENCE

Healthcare Practice Coordinator

Evish Kamrava, M.D. Santa Monica, CA

August 2017 – July 2026

• Coordinate administrative and operational activities for a high-volume interventional spine practice serving multiple clinic and ambulatory surgery center locations

• Oversee physician schedules, outpatient procedures, and patient flow to support efficient clinic operations and continuity of care

• Manage insurance authorizations and appeals for Medicare, commercial insurance, and workers' compensation cases while helping minimize delays in patient treatment

• Serve as the primary liaison between physicians, patients, imaging centers, surgery centers, attorneys, and insurance carriers

• Maintain physician calendars, medical records, legal documentation, and DrChrono EMR while ensuring HIPAA compliance

• Develop workflow guides, office procedures, and administrative resources that improve operational efficiency and support staff onboarding

• Resolve complex scheduling challenges while delivering exceptional patient service and maintaining positive provider relationships

Front Desk Coordinator

Iraj Pessian & Associates Torrance, CA

July 2014 – November 2016

• Managed front office operations, appointment scheduling, and multi-line phone systems

• Maintained confidential client records and office databases

• Supported payroll, billing, and day-to-day administrative operations

• Delivered responsive customer service while ensuring efficient office workflow PBX Switchboard Operator

USC Norris Cancer Center Los Angeles, CA

February 2008 – July 2012

• Operated a high-volume PBX switchboard while routing emergency and routine communications

• Maintained confidentiality while assisting patients, visitors, and clinical staff

• Delivered professional customer service in a fast-paced healthcare environment TECHNICAL SKILLS

Healthcare Systems: DrChrono (EMR), OsiriX

Software: Microsoft Word, Excel, Outlook, PowerPoint, SmartVault, MacPractice, CS-Link EDUCATION

East Los Angeles College

College Coursework

Bell Senior High School

High School Diploma

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