Inbound Operations Support & Learning Ambassador

Bryant Broadwater

Goodyear, Arizona ********@******.***

Professional Summary

Results-driven operations and workforce support professional with experience leading high-volume fulfillment operations, employee training, labor coordination, and process improvement initiatives within Amazon fulfillment environments. Proven ability to support teams of 50+ associates, improve workflow efficiency, maintain safety compliance, and drive operational performance in fast-paced settings. Experienced in leadership support, KPI tracking, onboarding, staffing coordination, and cross-functional communication. Recognized for reliability, adaptability, and the ability to maintain operational excellence under demanding production goals.

Professional Experience

Amazon – Traditional Non-Sortable PHX5

Inbound Operations Support Process Assistant Learning Ambassador

Goodyear, AZ February 2022 – September 2024

Supported daily inbound operations within a high-volume fulfillment environment by coordinating workflow execution, labor tracking, and staffing support for teams exceeding 50 associates per shift.

Served as shift proxy during Area Manager absences, helping maintain productivity targets, operational continuity, and staffing efficiency across critical inbound operations.

Tracked labor utilization and operational KPIs to support workforce planning, productivity optimization, and shift-level performance reporting.

Provided coaching and performance feedback to associates to improve operational consistency, accountability, and productivity outcomes.

Partnered with Safety teams to proactively identify workplace hazards and maintain compliance with operational safety standards.

Facilitated onboarding and operational training for newly hired associates, ensuring alignment with Amazon safety, quality, and productivity expectations.

Managed training groups of 5–10 associates during Day 1 onboarding while maintaining engagement, productivity readiness, and SOP compliance.

Successfully trained and certified more than 50 new hires on PIT operations, workplace safety procedures, and operational standards.

Collaborated with Learning and Operations leadership to identify high-performing associates for development opportunities and operational advancement.

Supported communication between Learning and Operations departments to improve onboarding effectiveness and training consistency.

Assisted in mentoring newly promoted Process Assistants to improve operational readiness and leadership development.

Provided operational support across Stow and Each Receive departments during Peak season to help maintain throughput and staffing performance during high-demand periods.

Amazon – NIXD GEU3

Receive Dock Clerk / Operations Support

Buckeye, AZ September 2024 – Present

Provide Subject Matter Expert (SME) support for inbound clerk operations across multiple shifts, helping maintain workflow continuity and operational efficiency.

Support daily operational performance for teams of 50+ associates through staffing coordination, workflow management, and productivity oversight.

Collaborate with cross-functional departments and leadership teams to strategically allocate labor resources based on shifting operational demands.

Communicate operational priorities and workflow updates with associates, leadership, and stakeholders to improve execution and reduce process delays.

Assist in maintaining operational accuracy, compliance standards, and productivity goals within a fast-paced fulfillment environment.

Contribute to continuous improvement initiatives by identifying workflow inefficiencies and recommending operational process enhancements.

Education

Rio Salado Community College

Coursework in Addictions Counseling 2016 – 2019

Northwest Community College

Pharmacy Technician Program 2020 – 2021

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