Administrative Assistant & Restaurant Operations Leader

KARA KILLEBREW

**** **** ****, ******, ** ***** 901-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Highly versatile and detail-oriented professional with a strong track record of success in both corporate office administration and high-volume restaurant management. Demonstrates exceptional leadership capability as an Assistant General Manager, expertly balancing financial performance, staff supervision, and elite guest relations. Combines rigorous administrative expertise—spanning executive calendar scheduling, office logistics, and recordkeeping—with the agility and customer-first mindset cultivated in fine dining environments. A proactive problem solver dedicated to operational efficiency, optimizing workflows, and maintaining flawless standards. PROFESSIONAL EXPERIENCE

Office AssistantOctober 2024 – Current

Waterproofing Systems, Inc. Memphis, TN

Executed daily administrative operations, managing front-desk reception, routing phone traffic, and provided support to department managers.

Supported internal teams by preparing architectural plans, organizing digital files, and coordinating monthly scheduled tasks. Assisted with entry-level bookkeeping tasks, including processing invoices and documenting expense receipts, collecting past due accounts, balancing and reconciling bank accounts. Administrative Assistant/Secretary2019-2024

Michael Ferguson Realty LLC. Southaven, MS

Provided comprehensive administrative support to owner by coordinating complex calendars and scheduling client consultations.

Drafted, proofread, and distributed official correspondence, memos, and operational reports. Designed and maintained spreadsheet trackers to monitor project deadlines, improving office efficiency. Managed executive-level documentation workflows, systematically indexing paper records into secure digital cloud systems. Served as a primary point of contact for clients, scheduling appointments and delivering polished, professional service. Handled confidential business files with absolute discretion and ensured adherence to corporate compliance guidelines. Fine Dining Server/Bartender2017-2024

Grillehouse Seafood and Steaks Southaven, MS

Delivered a flawless, luxury hospitality experience to discerning guests, leveraging deep menu, wine, and prime beef knowledge.

Consistently surpassed individual monthly upsell and beverage revenue targets by tailoring pairing recommendations to guest preferences.

Thrived under intense pressure in a fast-paced environment, managing multi-table sections while collaborating cleanly with kitchen staff.

Sold and booked large parties, personally providing meticulous, multi-course table service to high-profile VIP clients, leveraging advanced culinary knowledge.

Trained and mentored incoming staff.

Mastered upscale service protocols, table-side presentations, and specialized Point of Sale (POS) transaction systems. Assistant General Manager (AGM)2022-2023

Georgia Blue Southaven, MS

Oversee daily front-of-house and back-of-house operations for a high-volume restaurant, ensuring strict adherence to service, health, and safety standards.

Manage labor costs, food inventory, and vendor relationships to maximize profitability and hit strict budgetary targets. Lead, mentor, and schedule a team of over 30 service and kitchen personnel, fostering a collaborative team culture and reducing turnover.

Direct high-touch guest relations, swiftly resolving customer escalations and securing repeat business, scheduling reservations from elite clientele.

CORE SKILLS

Restaurant Management: Shift scheduling, inventory control, vendor negotiations, staff training, guest hospitality, health compliance.

Administration & Office: Executive calendar management, document control, digital archiving, data entry. Software & Systems: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace, Restaurant POS (Toast, Micros), JobPower.

Interpersonal Skills: Team leadership, clear communication, crisis resolution, active listening, high emotional intelligence. EDUCATION

Associates DegreeUniversity of Mississippi Southaven, MS Northwest Mississippi Community College Southaven, MS

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