Medical Device Technical Support Lead
Resume:
Phone 262-***-**** **** Moore ave.
E-mail West Bend WI
************@*****.*** https://www.linkedin.com/in/j oshua-bartz0b616981/
Joshua Bartz
Objective To secure a position
Education
**** - **96 Menomonee Falls High Menomonee Falls WI
Work experience
Hillrom 7/2019- present
Lead Coordinator Technical Support. (Call Center)
As a Lead Coordinator within the Technical Support department (Call Center), my responsibilities encompass addressing customer inquiries regarding the operational functionality and installation procedures of medical devices, specifically Electrocardiograms and Spirometry equipment. This includes providing guidance on networking these devices within customer infrastructures, utilizing both WLAN and LAN communication methods, as well as offering instructions on proper usage and implementation. Furthermore, I facilitate communication between the customer and the engineering department, acting as a primary liaison.
Ethostream 6/2018 7/2019
Customer Support Supervisor
In my capacity as Customer Support Supervisor, my core responsibilities encompass staff reporting, coaching, and scheduling to facilitate daily operational efficiency. Furthermore, I am tasked with executing additional duties as directed by the Customer Support Manager, including the proactive monitoring of the support inbox to address customer inquiries and complaints promptly. This involves timely issue resolution, direct client interaction to ascertain and fulfill their requirements, and diligent follow-up on all unresolved matters.
VTI Security 6/2016-6/2018
System Engineer II/Technical Support
As a System Engineer II, my responsibilities encompassed the design and review of integrated security systems. This included assessing system functionality to ensure the proper operation of access control, IP video, and other security systems and controls. I collaborated closely with clients, account managers, and project managers. Furthermore, I was responsible for creating detailed diagrammatic documentation for system installation and service, and I provided technical support for various products and components.
Cornell Communications 11/12- 6/16
Installation Coordinator/ Technical Support
The Installation Coordinator/Technical Support role encompasses a range of responsibilities, including providing technical assistance to customers, engineering, and manufacturing teams. Key duties involve identifying and implementing quality improvement programs, design enhancements, and documentation updates. This position is also responsible for developing and maintaining comprehensive documentation for all installations and operational manuals. Furthermore, the role involves providing support to field technicians and dealers, assisting with the installation of nurse call and area of rescue systems, and conducting on-site final connection testing and equipment training. Additional responsibilities include the creation and management of electronic drawings and as-built documentation, as well as the procurement of contractors and subcontractors for system installations. Expertise in integrating wired and wireless nurse call systems with access control and wander management systems. I possess factory training Inovonics Wired and Wireless Nurse Call Systems, wireless devices, and Cornell 4000 series, as well as Cornell 4200 and 4800 Area of Rescue systems.
EyesThere Integrated Security Solutions 8/09-11/12
Service Manager/Technician Primary duties include Interfacing with customers, end users, and other contractors. To consult, support, design and implementation of electronic security systems and services. Installation and troubleshooting of
Card Access systems to include HONEYWELL products, WINPAK, NET AXS 123, KANTECH and BRIVO systems, for man door applications with magnetic and electric strike locks with interface to automatic door openers as well as gate access controls.
Design, Installation, and service of CCTV systems to include analog and IP systems implemented on standalone DVRS and Pc based systems including GEOVISION, EXACQ, and ONSSI systems, In WAN/LAN applications including Ubiquity Wireless installations. Standard intercom and video intercom systems (AIPHONE). I have experience servicing WANCO portable surveillance and security trailers. I am responsible for head end terminations in all applications. I am also responsible for all testing and verification of proper operation for all above systems to include all appropriate paperwork, documentation and reports. I work independently and supervise all aspects of installations on my assigned jobs and delegate workload accordingly.
Associated Technical Services Milwaukee Wi. 04/2006 - 08/2009
Installer/Service Tech, Primary duties include Installation and service electronic security and life safety devices to include, CCTV, Pelco matrix switchers, Rapid Eye DVRS, Card Access, (WINPAK) overhead paging and sound systems with BOGEN amplifiers, standard intercom and video intercom systems (AIPHONE) Telephone and network termination on 110 and 66 block applications. I am responsible for head end terminations in all applications. I am also responsible for all testing and verification of proper operation for all above systems to include all appropriate paperwork documentation and reports. I work independently and supervise all aspects of Installations on my assigned jobs.
Sentra Protective Systems Waukesha Wi 07/2004-08/2006
Installer/ Service Technician
Installation and service of electronic intrusion devices, to include DSC alarm systems, Identification and Establishing cable routes and pathways according to code. Installation of analog CCTV systems including PELCO and RAPID EYE DVRS
Bonafide Safe and Lock Brookfield WI 03/2002-07/2004
Installer/Service Technician.
Installation and service of APC card access systems, and life safety exit devices, Von Duprin EL 99 panic devices, and installation of electrical and non-electrical locking devices. Work with Pelco Ptz cameras.
It is my pleasure to strongly recommend Joshua Bartz to you.
I am a Supervisor in Technical Support for Hillrom in Front Line Care, Cardiology. I have worked with many professionals and seen many come and go. Josh is one individual I have worked with who uniquely stands out.
During his time here he has learned the product line and how to troubleshoot it such that I routinely pass him the difficult clients. He has mastered not only the mechanical and software workings of the cardiograph line but also the ability to troubleshoot transmissions in and out of the devices.
We recently started selling a software only product to take 12 Lead ECGs. Josh is one of my top performers in installation of the software and integration to hospital/clinic health record systems. Along with computer skills came the ability to help customers with clinical questions and problems. Something he had never done before coming to work for us.
I enjoy working with him and his positive attitude. He has one of the best first call completion rates of anyone in the department of 24. I value his insight and he is always willing to help others and contributes to an ongoing, online knowledge base.
Sincerely,
James Riley
Supervisor
Hillrom
*****.*****@*******.***
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