Global Operations & Human Capital Transformation Leader

PATRICIA MARIE PEFLEY

408-***-**** ********@*****.*** www.linkedin.com/in/pat-pefley/

Forward-thinking, agile, and curious global operations and human capital leader with a career directing operations in both government and private sectors, including at the Defense Intelligence Agency and Fortune 100 corporations. Steers transformation, workforce development, and strategic program management initiatives; leverages learning science and cognitive behavior theory to build and lead diverse, multinational teams through complex modernization, digital integration, and cultural change while elevating performance, engagement, and accountability; fosters collaboration, innovation, and resilience within mission- driven and results-oriented environments; and drives sustainable business growth. Completed a five-year TS-SCI background investigation in February 2023. Executive Leadership Global Operations Strategic Planning Organizational Transformation Human Capital Talent Management Leadership Development Program Management Operational Excellence Change Management Workforce Engagement Process Improvement Budgeting Negotiation Cross-Functional Collaboration Performance Optimization Succession Planning Employee Relations Diversity and Inclusion Crisis Management Technical Skills: Microsoft Project SharePoint Power BI Tableau Microsoft 365 Visio Adobe Acrobat Learning Management Systems (LMS) AI and Data Visualization Tools Agile Scrum PPBE Frameworks PMBOK SHRM BOK Virtual Training Platforms Human Capital Analytics CAREER HISTORY

Defense Intelligence Agency (DIA) 2009 – 2025

Joint Intelligence Operations Center: Korea (JIOC-Korea) Support Division United States Forces Korea (USFK), Republic of Korea 2023 – 2025 Directed the planning, design, and management of end-to-end intelligence operations across four unique branches (foreign disclosure, security, military admin support, and human resources) while building customer relationships with the Combined Forces Command (CFC) and USFK senior leadership (under INDOPACOM), promoting collaboration and cross-functional integration, leading special projects, and orchestrating the allocation and delivery of resources in support of critical missions. Leadership: 25 (5 Direct, 20 Dotted Line) Budget: $400MM.

Recognized with the Civilian Meritorious Award for introducing data-driven, high-impact solutions that resolved emerging challenges.

Spearheaded digital modernization and automation projects, including the ShareDrive to SharePoint migration, Power BI deployment, and the MS Excel to human capital dashboard conversion, while coaching and training users on the use and implementation of solutions and promoting positive digital transformation in an Agile/Scrum environment.

Impacts: Strengthened compliance and security, allowed real-time 24/7/365 information access and visibility with authorized parties, increased department efficiency, captured three hours weekly of executive time savings through common language and consistency in tools, enhanced financial award tracking ($200K+), streamlined travel budgets, and maximized department accountability for 50+ reservists, 80 civilians, and a 5- year, $300MM contract of 70 contractors.

Led, coached, and trained teams of contractors, military personnel, and civilians to achieve and exceed professional benchmarks by advancing top talent, introducing awards, and designing succession planning.

Orchestrated the cross-functional relocation and resettlement of 250+ personnel, $628K in property assets, and decades of sensitive intelligence from Seoul to Pyeongtaek with zero operational disruptions while overcoming staff resistance to the transition.

Inherited and delivered a project segment, previously stagnant for 30 years, in record time.

Introduced and distributed $240K in awards while nurturing a culture of performance excellence. Empowered three USFK civilians to receive the Intel Professional of the Quarter award and the NCO of the Year.

Consolidated the four USFK branches under the Human Resources (J21) division to recruit, secure, onboard, and develop a qualified pipeline of talent through massive growth and an increased human capital demand for the Northeast Fusion Cell.

Oversaw meetings with division chiefs to maximize recruiting and training budgets, secured priority for the $3MM Common Integrated Picture project, expanded the USFK contract by 10 contractors, obtained spousal accommodations, and achieved a 95% job vacancy fill rate (137% of average).

Transitioned the SSO team to a new division to optimize security operational efficiency.

Managed the development of the first Foreign Disclosure Office instruction manual to disseminate critical knowledge on information sharing, intelligence protection, and communication standards for allies and partners of diverse backgrounds, learning styles, and positions.

Oversaw the planning of major training exercises and simulations involving geographically dispersed active military personnel, reservists, civilians, and contractors, in partnership with the Republic of Korea military. Deputy Chief, Strategy and Integration, Deputy Director for Global Integration (DDGI) China Mission Group (CMG), Washington, DC 2022 – 2023 Managed the standup of DIA's China Mission Group (CMG) to a global priority, recognizing the great power competition with our nation's most formidable adversary and the prioritized requirement to produce intelligence for the Intelligence Community (IC) and the Defense Intelligence Enterprise (DIE). Hosted multi- functional, multi-level focus groups to support the pivot and led strategic planning, communication, and integration efforts (following a 20-year delay) that redefined DIA’s posture toward power competition while liaising and collaborating with stakeholders across the intelligence community.

Solely launched and managed an enterprise-wide communications and marketing program with videos, interviews, infographics, trifold publications, newsletters, and signage that reached 80% of the 16,000-member workforce within six months.

Secured approval from the Director of Global Integration and CMG leadership to award 25+ team members $40K+ in financial awards and 20+ hours of PTO due to program success.

Produced intelligence demonstrations and leadership briefings that increased awareness and reshaped the agency’s understanding of China’s threat to global power, which ultimately promoted strategic counteractive measures to mitigate the risk. Deputy Division Chief, Strategic Engagement and Operations Machine-Assisted Analytic Rapid-Repository System (MARS) 2019 – 2022 Oversaw department operations to launch and implement a flagship modernization initiative that revolutionized the collection, management, analysis, and sharing of robust amounts of technical data by the Intelligence Community (IC), Defense Intelligence Enterprise (DIE), and Five Eyes (FVEY) partners using defense-integrated cloud-based AI/LLM systems and tools. Managed a team of 20 with three direct reports.

Led the MARS team to secure the Defense Intelligence Agency Director’s Team Award.

Directed MARS strategic communications, online presence, global engagement, and training to drive enterprise adoption of dynamic, data-driven analytical technology across the IC, DIE, FVEY, and allied partner networks during a high-resistance change period. Built and delivered MARS 101 briefings for 11,000 users, created the first MARS curriculum in collaboration with JMITC, and launched the first cross-intelligence Community Technical Advisory Meeting to align stakeholders and integrate tools through Agile methodology.

Achieved a 95% adoption rate in the novel program by introducing incentive programs that awarded $50K to early MARS adopters, establishing weekly meetings, and championing a unified cross-command framework with roles, responsibilities, and requirements.

Led 80% of DIA analysts to adopt MARS while saving two hours per week in analysis times through 10+ monthly technical trainings, establishing MARS communities of interest, and integrating MARS training with the Academy of Defense Intelligence and JMITC. Senior Program Manager, Fort Meade, MD 2019

Spearheaded a specialized, highly sensitive organizational change project to transition talent to new technologies while continuing retention, upskilling the personnel, and maintaining engagement for the 900+ critical analysts. Rapidly promoted to the MARS role upon starting the position. Director, Enterprise Learning Center Europe (ELC-Europe), Academy for Defense Intelligence (ADI) Molesworth, United Kingdom 2015 – 2019

Established and managed the Agency’s first overseas Enterprise Learning Center to unify training, leadership development, and certification programs for 1,200+ military, contractor, and civilian personnel at all levels across the U.S. European Command (EUCOM) and the U.S. Africa Command (AFRICOM) while fostering a positive cultural shift. Managed a globally dispersed team of five across the UK and Germany.

Created the 1st Supervisory Job Aid, Civilians Leading the Military, which gained adoption as a best practice and was deployed across the DIA.

Increased office and supervisor certifications by 500%, virtual course delivery by 300%, and critical analyst certification exams by 57%, while doubling course attendance, empowering 10 offices to expand their skill sets and secure promotions, training 200+ officers, certifying 85 supervisors

(meeting and exceeding congressionally mandated benchmarks), and empowering overseas personnel to compete for advanced roles.

Secured millions in cost savings, including $4MM through resource management/resource allocation and redundancy elimination, as well as $60K through virtual course delivery; reinvested funds to enhance the training department. Deputy DIA Forward Element – Afghanistan (DFE-A), Director for Analysis: Kabul, Afghanistan 2015 Served as second in command for the DIA in Afghanistan to direct analytical operations, develop, mentor, and motivate the staff, and ensure mission continuity in the high-threat environment while securing employment renewals and re-engagements, retaining institutional knowledge, initiating risk-based decisions, and strengthening workforce readiness. Supervised a team of five direct reports. Successfully competed for and twice selected to deploy (2013 and 2015).

Reinforced the physical safety and infrastructure of critical DIA assets, including a barrier strengthening initiative that improved logistics security and personal protection, ultimately protecting American lives.

Achieved a 99% workforce continuity rate (no gap) during a shift in deployment policies through transparent communication, enhanced trust, and cross-functional collaboration between leadership and deployed teams.

Attained an 80% pass rate and expanded promotion pathways for deployed analysts by proctoring the first Kabul-based analytical certification program where no formal credentialing infrastructure existed. Doubled certification events for Afghanistan analyst inclusion; replicated the effort when standing up the Enterprise Learning Center to support those stationed away from headquarters. Previous Defense Intelligence Agency Leadership: Led enterprise-wide human capital strategy, talent development, and workforce programs for a 10,000+ global organization. Modernized talent management systems, strengthened career progression, and delivered multimillion-dollar operational efficiencies supporting mission readiness.

Earlier Corporate Leadership – Hewlett-Packard & Compaq: Directed global workforce development, leadership training, and sales enablement across Europe, the Middle East, Africa, and North America throughout the 25-year tenure. Supported 5,000+ sales professionals and managers, delivered $145MM in incremental revenue, and led integration and performance optimization efforts during multiple mergers and acquisitions, including the HP–Compaq merger. EDUCATION

MS, Government Information Leadership National Defense University, College of Information and Cyberspace Ed.D., Educational Psychology/Human Performance Improvement University of Southern California MBA, Cox School of Business Southern Methodist University MS, School of Foreign Service: Honors, International Business Diplomacy Georgetown University BA, Spanish and German: Magna Cum Laude, Phi Beta Kappa, Sigma Delta Phi San Diego State University CERTIFICATIONS

Society for Human Resource Management-Certified Professional (SHRM-CP) Joint Military Professional Education (JPME II) Agile Scrum Master Digital Transformation Project Management Professional (PMP) Professional Affiliations & Interests: Society for Human Resource Management (SHRM) Project Management Institute (PMI), Washington, DC Georgetown University MSFS Board of Admissions The Washington Center Alumni Advisory Board Livingstone University Board (Livingstone International University, Mbale, Uganda) Equestrian Enthusiast Specializing in Mongolian Horses

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