Customer Service & Call Center Representative

KEILA DAVIS

Canton, Mississippi • 601-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Reliable and customer-focused professional with experience in both fast-paced retail-style environments and high-volume call center settings. Tech-savvy with the ability to quickly learn new systems, handle transactions, and communicate clearly with customers. Known for maintaining a calm, positive attitude while delivering efficient and high-quality service. CORE SKILLS

Customer & Retail: Customer Service, Sales Support, POS Systems, Stocking & Organization Technical: Microsoft Office 365, Google Workspace, 60+ WPM Typing Communication: Active Listening, Conflict Resolution, Professional Communication Work Style: Time Management, Multitasking, Problem Solving, Team Collaboration PROFESSIONAL EXPERIENCE

Call Center Representative – Ministry Health Line (02/2024 – Present)

• Manage high-volume inbound calls and provide accurate support

• Document interactions with strong attention to detail

• Adapt quickly to new systems and workflows

• Maintain professionalism during sensitive conversations Server / Team Member – Waffle House

• Delivered fast, friendly service in high-volume environment

• Managed multiple customers efficiently

• Handled transactions and ensured satisfaction

Customer Service Associate – U-Haul

• Assisted customers and processed transactions

• Maintained organized workspace

• Supported daily operations

Assistant – Muse LLC

• Supported operations and customer interactions

• Assisted with organization and communication

EDUCATION

High School Diploma – Canton Public School High, Canton, MS WHY ME

Reliable, fast learner with strong customer service experience across in-person and remote environments. Brings positive energy, strong communication, and a results-driven mindset.

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