Customer Enrollment & Scheduling Specialist

CHERAY E. DIGG S

(***) ***-*** *

**********@*****.** m

SUMMAR Y

Experienced diligent people person with outstanding phone, scheduling, process, data and tech skills ready to support your customer growth and service needs. Have success in servicing existing clients as well as gaining new ones and their commitments by understanding and following the steps and actions that the organization needs to reach its goals. Proficient with MS Office, Google suite and a variety of portals. Work experience in business, education and healthcare organizations . WORK EXPERIENC E

Enrollment Facilitator, Charter Schools, Insight Globa l Apr 2025 – Oct 2025

● Supported directly new program participants enrollment by selectively contacting families who have not made decisions on enrollmen t

● Track more than 40 daily appointments

● Actions include sharing of key documents, walking families through the enrollment process and validating and checking record submissions including proof of age, immunization and other key items (received via online portals, emails and in person enrollments )

● Support school event participation by outreach contact s Program Support, NMIC, Workplac e Apr 2023 – May 202 4

● Supported directly new program participants enrollment including multiple spreadsheets daily updating client informatio n

● Track progress in Excel and create enrollment packages with forms and instruction s

● Working directly with the Case manager doing administrative duties including scheduling and communications.

● Support client assessment testing of the clients for match for program s

● Email daily reminders of testing or coming to the office appointments

● Set up client tracking accounts and daily case notes for HRA reporting.

● Set up class rosters, track attendance and testing progress on their testing results.

● Compile participant documents for Career Plans and for completion of work modules.

● Copy fingerprint receipts, NYS licensing applications, and uploaded client folders created.

● Making phone calls for upcoming job events for the Job Career Manager . Internship (Social Services/Resources) Harlem Empowerment Project Jan 2023 – Mar 202 3

● Built a database of community contacts to support HEP programs.

● Identifying data sources, data cleansing/qualifying validity of the data, and compiling additional data to identify opportunities for organizational growth.

● Overlay key data points in Google maps to support outreach for target cohorts.

● Administrative scheduling and project support for Program Co-Director. Contact Tracer Insight Global, New York, NY Jun 2020 – Dec 202 1

● Agency hired by NY State to followup on many aspects relate to the Covid exposure and vaccination processes

● High volume remote phone calling role to contact persons to share information and take actions as the NYS Health Department require d

Office Associate, Prime Staffing, New York, NY Oct 2019 – Mar 202 0

● Assisted the nursing staff to ensure vaccination areas had adequate supplies.

● Tracked inventory; ordered supplies; monitored amount of vaccination administered.

● Provided flu verification forms to all nurses, also confirming if proper information was received for consent forms .

● Entered and processed vaccination consent in EVR system. Medical Assistant, (Externship), Bronx Westchester Medical Grou p Dec 2018 – Mar 201 9

● Interviewed patients for medical information and took their vitals, weight, and height.

● Monitored inventory and ordered medical, lab, or office supplies and equipment. Kept financial records and performed other bookkeeping duties, such as handling credit and/ or collections, and mailing monthly statements to patients. Coordinating Benefits Auditor, Emblem Health, New York, NY Apr 1992 – Nov 201 6

● Processed on average five hundred cases on a weekly basis.

● Coordinated daily reviews of Medicare beneficiaries’ records to ensure their benefits were being paid correctly by employers, providers and beneficiaries by phone/mail.

● Developed written correspondences to employers, beneficiaries, providers and attorneys in regard to Liability, Auto-No Fault and Workers Compensation cases .

● Prepared statistical reports and various ad hoc reports as assigned. TRAININ G

Bronx Community College, Bronx, NY: Coursework in Human Service s EDUCATIO N

High School graduate, Harry S. Truman High School, Bronx, NY

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