Customer Success & Customer Service Specialist

Cindy Grant

Marion, Ohio

Phone: 740-***-****

Email: ************@*****.***

Professional Summary

Customer service professional with more than 10 years of experience providing exceptional support, resolving customer issues, and building long-term customer relationships. Experienced in phone, email, and account support with a proven ability to communicate clearly, solve problems efficiently, and deliver outstanding customer experiences. Self-motivated, dependable, and well-suited for remote customer service and customer success roles.

Experience

Verizon – Customer Success Representative (2022–2025)

• Assisted customers by phone and through account support.

• Resolved billing, service, and account issues.

• Built strong customer relationships.

Verizon – Retail Sales Associate (2013–2022)

• Delivered exceptional customer service.

• Helped customers choose products and plans.

• Met sales and customer satisfaction goals.

Skills

Customer Service, Customer Success, Phone & Email Support, CRM, Problem Solving, Communication, Microsoft Office, Data Entry

Education

Elgin High School – High School Diploma

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