Entry-Level IT Support, Database Assistant, and Data Entry

Nick Mall

Houston, TX 713-***-**** ********@*****.***

PROFESSIONAL SUMMARY

IT graduate with a strong foundation in database administration, software development, networking, and technical troubleshooting, complemented by one year of professional customer support experience. Skilled at resolving customer issues, documenting support requests, managing service schedules, and delivering exceptional customer service in fast-paced environments. Strong communicator and collaborative team player with excellent problem-solving abilities. Seeking an entry-level IT Support, Help Desk, Technical Support, Systems Administration, Data Management, or Cybersecurity position. TECHNICAL SKILLS

IT Support: Technical Troubleshooting, Customer Support, Hardware & Software Support, Ticket Documentation, Remote Support, Issue Resolution, End User Assistance

Systems & Networking: Windows 10/11, Microsoft Office 365, Active Directory (Academic), TCP/IP Networking Fundamentals, Network Troubleshooting, User Account Management

Database & Programming: SQL, Database Administration Fundamentals, HTML, CSS, JavaScript, C++ Professional: Customer Relations, Technical Documentation, Communication, Team Collaboration, Problem Solving, Time Management

PROFESSIONAL EXPERIENCE

Customer Service Representative Greenix Pest Control April 2025 – May 2026

• Delivered customer support by phone and email, assisting with scheduling, billing questions, and service requests.

• Documented customer interactions using CRM and ticketing systems to maintain complete service records.

• Investigated customer concerns and resolved issues while maintaining high customer satisfaction.

• Coordinated with technicians and internal departments to resolve scheduling and service issues.

• Escalated complex account issues following established support procedures.

• Managed multiple customer requests while maintaining accuracy and professionalism.

• Strengthened troubleshooting, communication, and documentation skills transferable to IT support. Food Delivery Driver Uber Eats January 2018 – Present

• Maintained excellent customer service in a fast-paced environment.

• Consistently completed deliveries accurately and on time.

• Demonstrated reliability, time management, and independent problem-solving. Pharmaceutical Delivery Driver HJ Logistics January 2021 – October 2021

• Maintained patient data confidentiality and followed company procedures.

• Communicated customer concerns and service issues to management for rapid resolution.

• Maintained accurate delivery documentation and compliance with company procedures. EDUCATION

Houston Community College — Associate of Applied Science, Computer Programming – Applications Development (2022) Web Application Developer Certificate Level II Microsoft Database Administration Fundamentals Certification GPA: 3.26 Texas State University — Computer Information Systems CERTIFICATIONS

Microsoft Database Administration Fundamentals Web Application Developer Certificate Level II VOLUNTEER EXPERIENCE

Hermann Park Conservancy 2013–2015; 2018–2021 — Assisted staff with annual Park to Port Bike Ride and community events.

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