Clinical Practice Manager Candidate

PAMELA MCCURLEY

**** *********, ***** *******, ***** 75054 H: 682-***-**** C: 214-***-**** ******************@*****.***

Professional Summary

Accounting and Medical Professional with extensive experience in accurate and timely

financial reporting and ensuring effective cost controls. Very detailed oriented contributor

with strong organization, communication and analytical skills.

Education and Training

Bachelor of Science, Business Technology

5/1983

University of Houston - Houston, Texas, USA

Minor in Psychology (Human Resources). Extensive course work in organizational

development.

Skill Highlights

Staffing management ability Cost efficiency

Proven patience and self-discipline Quality measurements

Patient-oriented EMR proficiency

MIP/Meaningful Use/Optum

PAFS/Hedis

Credentialing

Health Assessment Evaluation

Financial aptitude

Insurance Risk Adjustments

Relationship and team building

Staff training and development

In-depth claims knowledge

Professional Experience

Clinic Administrator

USMD-NFW June 2021 – Present

Directs, supervises, and coordinates specific functions and activities of the clinic, including systems, policies and procedures, human resources, support services, etc.

Assists in the development and marketing of new services and referral sources.

Facilitates the employment, development, and management of employees.

Promotes the provision of cost-effective, high-quality health care services to patients.

Cooperates with medical and administrative staff to ensure compliance with standards and regulations. Reviews operational problems/policies and recommend solutions and changes to the Clinic Administrator. Collaborates with the Clinic Administrator of Operations in the preparation and implementation of budgets. Recommends budget based on knowledge of policies, costs, and operating practices. Represents clinic at public and professional meetings and conferences. Participates in clinic communication and public relations programs. Development to keep pace with the

trends in health care administration. Manages outgoing and incoming calls to/from patients and physician offices. Conference with physicians, nurses, and other health personnel to provide complete, current and accurate documentation. Provides training support to new and existing Care Coordinator staff. Ensures effective and efficient customer communication and support. Monitors quality in the department and coordinates with Care Coordinators on quality initiatives and expectations. Provides superior patient experience by providing exceptional customer service. Running necessary reports for the department to complete their daily responsibilities.

Medical Practice Manager Mar 2005 to November 2020

Premier Independent Physician Group Grand Prairie

Carefully selected, developed and retained qualified staff, as well as trained all new staff

annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Administered, directed and coordinated the activities of the facility. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the facility. Directed the installation of improved work methods and procedures to achieve agency objectives. Implemented standards and methods to measure the effectiveness of facility activities. Cooperated with other health related agencies and organizations in community activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted coached and disciplined staff as needed. Monitored the nursing and operation of support departments to ensure that patients’ needs were met and facility was properly maintained. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships

with government regulators, families, and other areas of health care providers, physicians and community at large. Organized and led weekly personnel meetings with 9 team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliveries and revenue goals were met. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Observed strict confidentiality and safeguarded all patient-Related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, and office staff. Managed an average of 9 employees. Reviewed and approved timecards for processing by payroll department. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Conducted or approved the performance evaluations for all nursing department employees. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Planned and organized staff development and orientation programs for nursing services. Conducted probationary and annual performance evaluations of all nursing staff. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.

Crude Accountant (Promoted from Exchange Analyst) 1996-2005

Exxon Mobil Corporation Dallas Texas

Provide accounting support to Supply by recording and reviewing contract purchase, sales and exchanges. Settle all contract activity with trading partners and code related transportation, storage, inspection and other miscellaneous invoices. Process all related revenue/expense contracts for net settlement via check or wire. Reconcile any outstanding receivables or payable balances. Analyze and reconcile book inventory balances to shipper statements and reconcile customer and vendor accounts. Ergonomic Assessor for Crude Department whereby reviewed each work area for the most efficient setup per employee needs. Represented ExxonMobil at Career Day for South Oak Cliff High School. Co Team member on fun committee which provided positive team spirit with the group. Coordinator for QAT Career/Development/Training/Team Building developed staff development brown bags luncheon, bubby/mentor system and job descriptions for each department. Representative for Record Retention to review and document all files with the department.

Exchange Analyst

Complete monthly exchange reconciliations by volume and differential in accordance with contract; research all discrepancies by volume, location and value; apply cash by month and record dollar and value adjustments; bill and receipt customers for various oil/gas products. Provided training/work guidance to employees requesting assistance on Exchange processes. QAT team member in developing thresholds for immaterial volumes/dollars, which allowed reduction in tasks. Day host for college students on site interviews for University of Houston.

Administrative/Accounting Analyst 1992-1994

Kern River Gas Transmissions Co/Olsten Accounting Houston Texas

Perform detailed monthly financials for reasonable variance and forecasting based on appropriate budgets, including administration, operations, maintenance and capital. Coordinate purchases of software and equipment, ensuring proper documentation and audit trails and implement record management system for all files.

Project Accountant 1983-1992

First City of Texas/Electronic Data Services Houston Texas

Supervise and train employees utilizing financial systems and special projects. Provide financial analysis and account representation for major vendors, including accounts payable and voice/data communication and administer the online internal billing system for all departments.

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