IT Support & Field Infrastructure Specialist

SYED HUSSAINI

Houston, TX 713-***-**** *************@*****.***

www.linkedin.com/in/syednhussaini

Professional Summary

IT support and infrastructure professional with 15+ years of experience delivering desktop support, end-user services, and technical coordination in fast-paced enterprise environments. Skilled in managing IT incidents, supporting Windows environments, and ensuring reliable IT operations across corporate and field locations. Strong background in troubleshooting hardware, software, network connectivity, and mobile devices. Proven ability to serve as a single point of contact for IT support, manage multiple priorities, and provide excellent customer service in demanding environments.

Core Competencies

IT Help Desk & Field Support (Tier 1/Tier 2) • Windows 10/11 Administration • Desktop & Laptop Hardware Troubleshooting • Active Directory User Support • LAN/WAN/VPN Connectivity Support • Cisco Routers & Switches (Basic Configuration & Troubleshooting) • POS Systems Installation, Configuration & Support • Mobile Device Support (iOS/Android/AirWatch) • Printer Setup (HP LaserJet, Multi-Function & POS Receipt Printers) • ITSM Tools (BMC Remedy, ServiceNow) • Incident Management & Ticket Resolution • Asset & Inventory Management • IT Documentation & Knowledge Base Management • Customer Service & End- User Training

Professional Experience

IT Support Technician / Field Support Specialist

Tenaris – Houston, TX

Dec. 2023 – Feb. 2026

• Act as primary IT support contact for assigned site, ensuring timely resolution of all hardware, software, and network-related issues.

• Provide Tier 2 support for desktops, laptops, and peripherals in Windows 10/11 environments.

• Troubleshoot LAN/WAN connectivity issues, VPN access, and wireless network problems.

• Support installation, configuration, and maintenance of Cisco-based networking devices.

• Manage and maintain ITSM tickets using BMC Remedy, ensuring proper documentation and SLA compliance.

• Perform setup and troubleshooting of mobile devices including iOS and Android smartphones and tablets.

• Install and configure HP LaserJet and multifunction printers across office and field environments.

• Coordinate with infrastructure teams to support system upgrades, deployments, and new technology rollouts.

• Maintain accurate IT asset inventory and ensure compliance with company IT standards.

• Provide end-user training and guidance on IT systems, applications, and security best practices.

• Escalate complex issues to appropriate IT teams while maintaining ownership until resolution.

• Participate in after-hours and on-call support as required. IT Support / Desktop Support Technician

Shawcor/Mattr – Houston, TX

April 2012 – Dec. 2023

• Provided desktop support for Windows-based systems, ensuring uptime and performance for end users.

• Supported Active Directory account management, including password resets and access provisioning.

• Diagnosed and resolved hardware failures, software issues, and network connectivity problems.

• Assisted with deployment of new PCs, laptops, and standard business applications.

• Documented all incidents, resolutions, and troubleshooting steps in ITSM system.

• Collaborated with IT teams to support infrastructure upgrades and system improvements.

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EDUCATION & CERTIFICATIONS

• Microsoft Certified: Azure Administrator Associate (Cert# 0E49F3-1Q301C)

• Project Management Professional (PMP) – (Cert# 4461610)

• Microsoft Certified Solutions Associate (MCSA) (Cert# K6958A-303CF7)

• CompTIA A+ Certified Technician

• Cisco Networking Certification – San Jacinto College

• Bachelor of Science in Accounting – Osmania University, Hyderabad, India

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