Remote Customer Service & Data Entry Associate

Rhonda Niekamp

Linn, MO ***** 573-***-**** *************@*****.***

Professional Summary

Adaptable professional with extensive experience in customer service, data entry, and office management across organizations such as SITEL, Department of Revenue, and Thomson Prometric. Skilled in remote work, supervising teams, and handling high-pressure situations. Proven ability to efficiently manage tasks, support clients, and maintain accurate records in both home and office environments.

Work Experience

Homemaker/Caregiver

Home Away From Home Linn, MO

May 2014 to Present

• Supported home and garden operations by managing cleanup and canning, contributing to household sustainability Work@Home Customer Service Representative - Inbound Customer Service SITEL Linn, MO

November 2012 to May 2014

• Delivered remote customer service for AAA Emergency Roadside Assistance, handling high-volume inbound calls

• Efficiently provided tickets for tow truck drivers, jump-starts, locksmith, and tire changes for AAA members and non- members

• Coordinated immediate tows for non-members in emergency situations, ensuring safety on highways

• Recommended membership options to non-members, supporting AAA growth initiatives

• Utilized Google Maps to accurately dispatch roadside assistance Data Entry Specialist

Department of Revenue Jefferson City, MO

February 2011 to April 2012

• Entered daily State Income Tax data, ensuring accuracy and compliance

• Processed various tax entry information to support departmental operations

• Verified data received, reducing errors in tax records

• Opened mail for department distribution, expediting workflow Event Specialist/Food Demonstrator

Advantage Sales and Marketing Anaheim, CA

March 2010 to March 2011

• Set up demonstration cart to attract customer engagement

• Followed detailed instructions for each demo, ensuring compliance with brand standards

• Purchased items with company credit card, maintaining accurate expense records

• Arranged food items on trays for customer sampling, increasing product visibility Customer Service Representative/Call Center

Scholastic, Inc Jefferson City, MO

August 2009 to December 2009

• Received inbound calls to assist with book orders, ensuring customer satisfaction

• Assisted with account information and processed changes to customer accounts

• Guided customers with website questions, enhancing user experience

• Reshipped products not received, resolving customer issues promptly Cashier/Stock Clerk/Janitorial

Aldi's Foods Jefferson City, MO

November 2007 to June 2008

• Provided secure money exchange during purchases, ensuring transaction accuracy

• Scanned purchases and efficiently placed items into carts to expedite checkout

• Swept floors and mopped entire store, maintaining cleanliness standards

• Kept accurate account of register monies, supporting loss prevention Testing Center Manger

Thomson Prometric Jefferson City, MO

July 2001 to July 2007

• Maintained working computer equipment to ensure seamless computerized testing

• Scheduled examinations and created monthly calendars, optimizing test center operations

• Maintained video surveillance to ensure test integrity and security

• Reported daily to Corporate Office in New York, ensuring compliance and communication Data Entry for SAM II Purchasing

Department of Corrections Central Office Jefferson City, MO August 1999 to July 2001

• Assigned five temporary employees for data entry, improving team productivity

• Served as main Help-Desk for Purchasing data entry, resolving technical issues

• Traveled to various prisons to assist business office personnel with data entry, ensuring accuracy SAM II Data Entry

Algoa Correctional Center Jefferson City, MO

December 1996 to August 1999

• Completed 90-day temporary assignment in mail room distribution, supporting daily operations

• Assisted with daily count of inmates leaving or arriving, ensuring accurate records

• Performed SAM II and AS400 data entry, maintaining up-to-date records

• Assisted with extradition papers and various clerical duties, supporting administrative efficiency Education

Computer Science (Associate of Applied Science)

Ranger College Ranger, TX

August 1989 to June 1991

Skills

Communication skills Computer skills AWS Java Mail distribution Customer service SQL Tow Truck Calendar scheduling Examine procedures and recommend changes to save time, labor, and other cost-effective quality control and operating efficiencies Windows Remote Desktop Organizational skills AS400 Data entry Telecommunication Human resources APIs Microsoft SQL Server Geolocation tools MySQL Git Surveillance Clerical experience Inventory management Review records and reports pertaining to such activities as production, operation, payroll, customer accounts and shipping Food safety

Certifications and Licenses

Driver's License

Food Handler Certification

CDL A

Enrolled Agent

First Aid Certification

QIDP Certification

Bar

Radiotelephone Operator License

QMHP Certification

CPA

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