Customer Support & Sales Executive
Resume:
JIGYASA TAILOR
EXPERIENCE
Customer Support Executive (Support), 12/2025 -
Thrillophilia - Jaipur
- Managed end-to-end post-trip feedback and customer escalations, covering itinerary deviations,
accommodation concerns, transportation issues, activity disruptions, and on-ground service failures.
- Conducted root-cause investigations and cross-
functional coordination with Operations, Sales, Finance, Vendor Management, and ground partners to resolve
complex customer concerns.
- Evaluated cases and coordinated refunds,
reimbursements, compensation, and goodwill
resolutions based on service impact and internal
findings.
- Prepared RCA reports and management escalations
highlighting recurring operational gaps and
recommending corrective actions.
- Managed high-priority customer communication with a focus on empathy, conflict resolution, expectation management, and timely closure.
- Converted customer feedback into actionable insights for process improvement, vendor quality checks,
operational coordination, and service enhancement. Senior Sales Executive (Sales), 10/2024 – 02/2025
Holiday Tribe - Jaipur
- Assisted a varied group of travellers with detailed travel planning and arrangements.
- Worked closely with clients to create customized travel itineraries that aligned with their unique preferences and requirements.
- Offered dedicated support to a broad spectrum of high- profile clients.
Senior Sales Executive (Sales), 07/2024 - 09/2024
Invisit Travel – Jaipur
- Provided travel planning support to a diverse group of travellers.
36, Arya Nagar,
Jaipur, Rajasthan
tailorjigyasa@gmail.
com
- Collaborated with clients to develop personalized travel plans that met their individual preferences and needs.
- Provided assistance to a diverse range of high-profile clientele.
Guest Experience Officer (Operations), 01/2024 -
06/2024 Thrillophilia Travel Experiences – Jaipur
- Delivered exceptional customer service by assisting clients with on-ground escalations, itinerary changes, and travel- related issues.
- Enhanced Customer Experience with Upselling: Delivered personalized recommendations for premium
accommodations, exclusive experiences, and transportation options, improving customer satisfaction and driving repeat business.
- Managed and resolved customer concerns, ensuring high levels of satisfaction and loyalty.
- Provided expert advice on travel destinations,
accommodations, and transportation options apart from the booked package to help clients make informed
decisions.
- Handled reservation requests, modifications, and cancellations while maintaining accurate records and documentation.
- Coordinated with various service providers to ensure smooth travel experiences for clients.
- Supported clients throughout their travel journey, offering assistance with flight delays, cancellations, and rebooking.
- Built and maintained strong relationships with clients by offering personalized recommendations based on their preferences.
- Ensured compliance with company policies, industry regulations, and travel documentation requirements.
- Assisted with troubleshooting and resolving issues related to travel bookings, ensuring prompt and effective solutions.
- Worked collaboratively with team members to improve customer service processes and streamline operations. Sales Executive (Sales), 01/2023 - 12/2023
Thrillophilia Travel Experiences – Jaipur
- Provided travel planning support to a diverse group of 200+ travelers.
- Collaborated with clients to develop personalized travel plans that met their individual preferences and needs.
- Provided assistance to a diverse range of high-profile clientele.
- Obtained valuable insights into end-to-end traveler support through a 4-month stint in operations.
- Consistently reaching a monthly goal of 3L.
- Possess regional knowledge of short haul destinations including Singapore, Dubai, Thailand, Vietnam, Bali, and Malaysia. Additionally, experienced in handling long haul routes such as Japan and South Korea.
Senior Sales Executive (Sales), 09/2022 - 11/2022
Growth with us Ltd – Jaipur
- Assisted customers with booking trams, trains, and buses in the UK through on call inquiries. Provided clients with immediate suggestions for required services.
Field Sales Executive (Sales), 05/2022 - 09/2022
ListingBot – Jaipur
- Worked actively as a Field Sales Representative for the Software organization.
- Arranged appointments by identifying potential customers and assessing their Product Listing needs.
- Conducted sales presentations and presented offer proposals to potential clients.
- Maintained responsibility for managing sales pipelines while actively nurturing leads.
Content writer, 01/2022 - 05/2022
Cognus Technology – Jaipur
- Supported clients to grasp project expectations by sharing relevant writing examples.
- Satisfied clients' research needs through both primary and secondary academic research.
- Utilized client feedback to enhance written assessments
- Adhered closely to given instructions and specifications in the requirements.
- Successfully completed all academic assignments within designated timeframes.
EDUCATION
Bachelor of Business Administration :
Bachelors in Business Administration, 2024 University of Technology - Jaipur, RJ
12th Grade :
Commerce, 2021 Shri Bhawani Niketan Public School - Jaipur, RJ
Bachelor of Science in Business Administration, 20XX SUMMARY
Customer-focused professional knowledgeable about travel destinations, industry trends and best practices for managing trips. Articulate communicator skilled at answering questions and resolving anxiety whilst exciting clients for trips.
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