Remote Surgical Ops & Scheduling Assistant

CHIJIOKE CHINAZA SANDRA

Virtual Assistant Executive Support Administrative Support

Nigeria *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and organized Virtual Assistant with practical experience in administrative support, calendar and task management, digital productivity tools, and customer communication. Skilled in coordinating tasks, managing information, maintaining organized records, and supporting day-to-day operations. Strong communication, time management, multitasking, problem-solving, and attention to detail, with the ability to work independently and adapt quickly to new tools and workflows.

SKILLS & TECHNICAL CAPABILITIES

Core Competencies

● Administrative & Operational Support

● Calendar & Task Management

● Project Coordination & Workflow Automation

● CRM & Contact Management

● Customer Support & Ticket Resolution

● Data Entry & File Organization

● Written & Professional Communication

● Time Management & Problem Solving

Technical Tools & Software

● Project Management: Monday.com

● Workflow Automation: Zapier

● CRM Platform: HubSpot

● Customer Support: Freshdesk

● Communication & Cloud: Slack, Dropbox

● Spreadsheets & Docs: MS Excel, MS Office

● Operating System: Windows 11

PRACTICAL VIRTUAL ASSISTANT PROJECTS

● Project Management & Task Tracking (Monday.com): Configured project workspaces, created structured tasks, assigned statuses, tags, priorities, and managed internal communication via comments.

● Workflow Automation (Zapier): Designed and deployed basic automated workflows ('Zaps') to seamlessly connect productivity apps and streamline manual tasks.

● CRM Management & Organization (HubSpot): Managed contact lists, organized customer pipelines, and maintained updated CRM data structures.

● Customer Support Management (Freshdesk): Handled incoming support tickets, utilized canned responses for standard queries, and categorized issue priorities.

● Cloud File Organization (Dropbox): Structured intuitive cloud file hierarchies, applied clear naming conventions, and streamlined file accessibility.

● Spreadsheet & Data Management (MS Excel): Created formatted tables, structured data tracking sheets, and implemented basic spreadsheet functions for data entry. EDUCATION & TRAINING

Biochemistry

Enugu State University of Science and Technology

Virtual Assistant and Customer Support Professional Digital Witch Community Academy

Technical Support Fundamental

Coursera

Fundamentals of Machine Learning & AI

Coursera

CONTINUOUS PROFESSIONAL DEVELOPMENT

● Specializing in AI Content Creation & Generative AI productivity tools.

● Advancing Data Analysis skills using Microsoft Excel.

● Actively enhancing administrative and virtual assistance capabilities through hands-on simulations and online certifications.

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