Remote Customer Service specialist
Resume:
Debra Doctofsky-Solomon
Scotch Plains, New Jersey 07076
**********@*****.***
Objective: To obtain a remote customer
service position for a large
reputable company.
Education:
Hunter College of the City University of New
York, New York, NY
Department of Curriculum and Teaching
Master of Arts Degree in TESOL (Teaching
English to Speakers of Other Languages, grades
K-12 & adults) June 2, 1999, Cum Laude
Towson University, Baltimore, Maryland
Bachelor of Arts: International Relations, Minor:
Economics, May 1992
John Knox International Center, Geneva,
Switzerland,
International Relations Curriculum, Spring
1991
Online Customer Service Experience:
RELNY Real Estate Licensing New York Online School (Sept 2022-Sept 2025), Customer Care Representative/Student Advisor
● Excellent written and verbal communication
skills
● Handled and solved adverse customer care
challenges with ease
● Connected and built trust with students early
one in the courses
● Dedicated to the school and success of the
students in the courses
● Attention to detail and diligent in all
organizational skills related to the job
● Hundreds of students wrote 5 star Google
reviews about her customer service which grew
the school numbers and the company in general.
● Can provide letters of recommendation and
students’ 5 Star Google Reviews
1
Teaching Experience:
Kean University, Union, NJ (Fall
2022-PRESENT)
Adjunct ESL Instructor: Freshman Composition,
Conversation 1,
Reading & Writing 1. Reading & Writing level 3
Union County College, Cranford, NJ (Spring
2018-2022)
Adjunct ESL Instructor: Advanced
English Writing, Advanced Reading,
Speaking & Listening, Conversation &
Pronunciation, Advanced Grammar &
Writing
English Writing Instructor: English
Composition for Non-native Speakers
Middlesex College, Edison, NJ (Fall 2018-Spring
2020)
Adjunct ESL Instructor: Advanced
Writing & Structure, Reading &
Speaking, Phonology & Discussion
Adjunct English Writing Instructor:
English Composition for Non-native
Speakers
Middlesex College, Corporate Training
and Education (March-May 2019): ESL
Instructor on site: Taught Basic
English at DSV, Port Reading, NJ to
Spanish Speaking Warehouse employees
Hostos Community College, CLIP Program,
Bronx, NY (2003 Fall-Spring 2005) Full-time ESL
Instructor: Taught all levels of ESL, designed
several curriculums
CUNY/Hunter College, English Language
Program (Summer 2004)
ESL Instructor: Speaking for non-native
business professionals
Wardlaw Hartridge College Preparatory School,
Edison NJ (Summer 2003)
2
ESL Instructor: Intensive advanced ESL
summer program for six weeks
Middlesex College, Edison, NJ (Sept 2002-May
2003)
Full-time ESL Instructor (15 credit
hours): Two advanced level Reading and
Vocabulary courses, One Intermediate
writing course and two advanced level
writing courses. ** Once a week each
writing course is taught in a computer
lab. Experience in testing for placement
in/out of the program.
Full-time ESL Instructor (15 credit
hours): Two high intermediate level
Structure/Writing college courses, one
advanced level English Writing course,
one intermediate level English Grammar
courses and one beginning level Writing
course. **
Full-time ESL Instructor (18 credit
hours): Two high intermediate level
Structure/Writing college courses, one
advanced level English Writing course,
Two intermediate level English Grammar
courses and one beginning level English
Grammar course. **
Brookdale Community College, Lincroft, NJ
(January 2003- May 2003)
Part-time ESL Instructor (3 credit
hours): One advanced level ESL
composition course
Rutgers University, PALS (Program in American
Language Studies)
East Brunswick, NJ (Sept.2001-Dec. 2001)
Adjunct ESL Instructor (9 credit hours
per week): Beginning level Vocabulary
Building course and Intermediate level
Reading and Writing course
3
Middlesex College, Edison, NJ (Sept. 2001 -Dec.
2001)
Adjunct ESL Instructor (9 credit hours
per week): Two High Intermediate level
Structure/Writing College courses and
an Advanced level Reading/Writing
College course
Brookdale Community College, Lincroft, NJ
(Sept.2001- Dec. 2001)
Adjunct English Instructor (3 credit
hours per week): Developmental Writing
College course (095) for native speakers
Rutgers University, PALS, East Brunswick, NJ in
cooperation with
Language and Leisure International,
Dublin, Ireland (July 2001-August 2001)
Supervising teacher
(Administrative/teaching): Intensive
EFL summer program. Approx. 120
native Italian students, 8 staff members.
Instructed EFL 20 hours per week and
20 hours of administrative duties
including: testing, placement,
scheduling, staff meetings, etc.
Board of Education of The City of New York, The
Mangin Elementary School, 525 East Houston
Street, Manhattan (September 1999 - June 2000)
ESL/Bilingual Coordinator & ESL
Teacher, responsible for teaching at all
levels of proficiency, Kindergarten - 6th
grade. Population: native Latino ~ 50
students
International Teaching Experience:
Americanos College, Nicosia, CYPRUS (Sept
2000-May 2001)
Assistant Professor (EFL) for College
level (British) English courses: English
Communications (9 credits), Advanced
English (6 credits), Business English (3
credits) and English Writing (12 credits).
students ~200
4
Mavromati English Institute, Nicosia, CYPRUS
(Sept 2000-May 2001)
English instructor/Administrator
(EFL) for children’s evening school.
Taught EFL at all levels ranging from
true beginners to British First Certificate
preparation 20 hours per week. Ages
7-15 years.
Volunteer Experience
Program Coordinator & ESL Instructor,
Henry Street Settlement,
Chinatown, New York, NY, April 1997-April
1999: Saturdays only
Student Recruitment, Volunteer
Recruitment, Curriculum Development
Private ESL Instructor, for advanced level
Japanese college student, The International
Center, 23rd St., New York, NY, 6
months-1996
Corporate ESL Instructor, for beginning
level Japanese Engineer, Tamura Electric,
200 Park Avenue, New York, NY, 6 months
-1996
Corporate Work Experience
Ventex International, Import - Export,
International Business Development Manager,
New York, NY (1995-1997)
● Managed overseas business and staff of 20
in New York office and abroad
● Business trip to Saigon, Vietnam for two
months for Research and Development
project, Jan.-Mar. 1997
● Conducted meetings with clients in the
garment industry in Istanbul, Turkey, Jan.
1996
Membership & Conferences
Teachers of English to Speakers of Other
Languages, Inc.
National Organization, Alexandria, Virginia .
Attended 33rd Annual Convention and Exposition,
National Conference in
New York, Volunteer: International Hospitality Desk, Mar. 1999
5
NYSTESOL (New York State TESOL, Teachers
College, Columbia University)
Attended 1998 conference on Standards and
Assessment for English Language Learners at New
York University, Nov. 1998
NYSTESOL (New York State TESOL, Teachers
College, Columbia University)
Attended Applied Linguistics Winter Conference at
Borough of Manhattan Community College in New
York, Feb. 2000
TESOL National Organization, Alexandria, Va.
Attended Convention in Baltimore, MD. on March
27, 2003
Additional skill
Academic study of: Spanish, Hebrew, Japanese,
Mandarin Chinese & Greek.
Author of 4 Multicultural children’s books:
debbiesolomon.com
Union County College Online teaching
certification (Canvas Certification & Online
Pedagogy)- May 2020
Middlesex County College Online Certification
(Middle States Accreditation)-May 2020
Canvas literate since 2022
International Travel
China, Vietnam, Cambodia, Laos, Thailand, Japan,
Hong Kong, Singapore, Nepal, Mexico, Canada,
Switzerland, Spain, Italy, Greece, England, France, Portugal, Austria, Germany, Ireland, The
Netherlands, Belgium, Hungary, Slovakia, Poland,
Luxembourg, Monaco, Cyprus, Egypt, Turkey,
Israel, Tunisia, Morocco, Tobago, Honduras,
Guatemala,Costa Rica, Puerto Rico,Nicaragua,
Cuba, Ecuador, Brazil, Peru,
6
Contact this candidate