College Student Administrative & Customer Service
Resume:
Tamira Worthy
College Student
Fairmount Heights, MD 20743
************@*****.***
SKILLS
Creative Thinker - Multitasker - Innovative - Teachable - Organized - Microsoft Office
EXPERIENCE
Dicks Sporting Goods, Washington DC - Administrative Assistant
July 2025 - Present
●Manage store schedules, mail, and filing
●Schedule interviews
●Track inventory levels and reorder supplies
●Process basic payroll, invoices, and sales reports
●Support the store manager with daily tasks.
Dicks Sporting Goods, Washington DC - Customer Service Specialist
March 2023 - July 2025
●Build strong connections
●Drive engagement
●Help create a seamless and memorable end-to-end shopping journey
Dicks Sporting Goods, Washington DC - Sales Associate
October 2022 - March 2023
●Create a world-class customer experience
●Uphold company standards for merchandise presentation – make it look good
●Show passion, knowledge, dedication, and commitment for the sports and activities we support in our stores
●Comfort with cash-handling/ringing
●Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
●Assist with unloading trucks and processing freight
My Eye Dr, Forestville MD - Patient Service Coordinator
May 2024 - Present
●Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
●Insurance plans to help verify and educate patients on options as they check in/out for appointments
●Assist in appointment confirmations and patient outreach in partnership with Doctor availability
●Multitask by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
●Collaborate with doctor(s) and team members to provide seamless patient experience
Goldfish Swim School, Silver Spring MD - Children’s Swim Instructor
May 2022 - April 2024
●Preparing class materials and reviewing lesson themes
●Teach 4 swimmers per class by going through a curriculum of water safety, swim and swimplay skills (6 swimmers in our infant, parent-and-me style lessons)
●Communicate progress and celebrating accomplishments with parents at the end of class
●Lifeguarding and supervising lessons as needed
Goldfish Swim School, Silver Spring MD - Member Experience Representative
May 2022 - August 2022
●Sharing knowledge and answering questions about our curriculum
●Reviewing schedule openings and scheduling members into classes through our administrative system
●Walking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first day
●Using expertise to address parent concerns and help them to resolve any issues they may have
●Building relationships with parents and family members through excellent customer service as their schedule and students needs progress through our program
●Caring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed
Tilly’s, Annapolis MD - Sales Associate
September 2020 - August 2021
●Maintained a clean and organized inventory
●Anticipated customer needs and provided them with quality service to ensure customer satisfaction
●Guided customers through the process of successfully finding a style that fit them best
●Handled POS system transactions including credit, cash, exchanges, returns, and refunds
●Actively stayed informed about latest sales offerings and loyalty programs
American Pools, Columbia MD - Lifeguard
June 2019 - August 2021
●Monitored a main pool, additional baby pool, lockers, and bathrooms to ensure a clean and enjoyable environment
●Provided a safe environment for over 200 members to swim while strictly enforcing pool rules
●Completed 60 hours of lifeguard training including becoming CPR, AED, and first aid certified
●Reacted quickly to emergency situations
●Maintained healthy pool chemical levels
EDUCATION
Prince George’s Community College, Largo MD - A.S. Computer Science
August 2022 - Present
●STEM Collegian Center Member
●Intramural Sports Athlete
Fairmont Heights High School, Landover MD - Diploma
September 2017 - May 2021
●Honor Roll Student
●Dual Enrollment
●Student Government Association (Event Planning, Organized Fundraisers, Positive Behavioral and Intervention Support)
●Foreign Language: Spanish
●Prince George’s County Youth CareerConnect 2018 Cyber Security Capstone Challenge Program
●Girls Soccer Team
●Boys and Girls Track and Field
●Softball Team
●Wrestling Team Manager
●Band: Flute and Piccolo
AWARDS AND ACCOMPLISHMENTS
●Honor Roll Certificate of Achievement
●Prince George’s County Youth CareerConnect 2018 Cyber Security Capstone Challenge Program at The Maryland Center at Bowie State University - Award Plaque
●STEM Robotics Competition - Second Place and Certificate of Achievement
●TaeKwonDo Brown Belt Certificate
●Girl’s Soccer Team 1A/2A Regional Championship
References
Available Upon Request
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