Operations & Sales Manager - Healthcare Operations
Resume:
Robert Flanders
Azle, TX *****
*****************@*****.***
Professional Summary
I’m a hardworking person with integrity and honesty. I was at my previous employer for over 20 years. Previously, I was in the car business for 25 years in sales, management, and F & I. I love closing deals!
Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Operations Manager
The Kirkpatrick Group-Richardson, TX
February 2003 to January 2023
• Sales over the phone in person and email.
Responsible for over $2,000000 in annual sales revenue.
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed.
• Arranging several freight carriers for delivering our products to our customers, controlling stocks, supervising warehouse operations, managing staff, and negotiating with suppliers. Education
Marketing (Some college)
UT Dallas
High school diploma or GED
Skills
• Inventory Control
• HIPAA compliance
• State healthcare regulations
• Customer relationship management
• Office Management
• Consultative selling
• Relationship management
• Technical Proficiency
• Cross-selling
• B2C
• CRM software
• Time management
• Management
• Analysis skills
• Deal closing
• Outbound calling
• Sales support
• Organizational skills
• Managing business operations teams - Largest business operations team managed (6-10 members)
• Customer communication
• Communication skills
• Medicare
• Computer literacy
• Sales
• Negotiation
• Accounts Receivable
• QuickBooks
• Windows
• Life insurance sales
• Sales management
• Microsoft Outlook
• Automotive industry sales experience
• Sales experience within healthcare
• Inside sales
• Client relationship development
• Attention to detail
• Direct sales
• Microsoft Office
• Operations Management
• Financing motor vehicles
• Grammar Experience
• HIPAA
• Quality Assurance
• Marketing
• Automotive sales
• Health insurance
• Operations management
• Business Development
• Account management
• Technical sales
• Process Improvement
• B2B sales
• Computer skills
• Value-based selling
• Logistics
• Salesforce
• Sales pipeline
• Phone etiquette
• Supervising experience
• Computer operation
• Client interaction via phone calls
• Customer service
• Regulatory compliance
Languages
• English
Certifications and Licenses
Robert Flanders
February 2025 to September 2027
Life, Accident, Health & HMO
NPN: 21484403
Personal Lines License
Insurance Producer License
Life Insurance License
Accident & Health Insurance License
Life & Health Insurance License
Health Insurance License
Driver's License
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