Business Operations & Security Supervisor

LATRICIA Dallas, TX ***** RILEY

Contact info:469-***-**** *************.*****@*****.***

SUMMARY

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Looking forward to growing with your company. SKILLS

Work assignment delegation

Performance monitoring

Relationship building

Strong organizational skills

Detail oriented

Investigation skills

Excellent customer service

Coaching and mentoring

EXPERIENCE

01/2014-2020 Customer Service Manager also Digital Team Lead Walmart - Grand Prairie, Texas

Collaborate with other departments to develop effective solutions that meet customer needs.

Maintained positive working relationship with fellow staff and management.

Implemented strategic plans to enhance team performance and productivity.

My daily task insist on leading a team of employees, assisting with any problems helping customers with issues.

I cover all admin work attendance, time off request, LOA'S also customer surveys .

I over see profit and sales I cover any product returns cover all computer base learning for any training throughout walmart for any digital shopper.

02/2020-2024 Security Supervisor

Allied Universal Security Services - Dallas, TX

Conducted regular patrols of the premises to identify potential threats or safety hazards.

Conducted investigations into security breaches and prepared detailed reports.

Monitored entire facility using CCTV while simultaneously performing dispatch duties.

Covered payroll and time off request.

Actively worked with asset protection team.

Created badges for associates.

07/2025- Current /Securitas Security Company

Screening Supervisor & Ready Reserved Officer

Maintained knowledge of company stay up to date with SOP Standard Operating Procedures. Teach, train and developed security officer.

Protecting valued customers assets.

Maintaining work values and the screening check points. Patrol multiple buildings maintain screening officers covering breaks and lunches. Performing Quality check and Quality assurance to make sure officers always knew their direct job. Training on escalation and deescalation pathways.

Conducted regular patrols of the premises to identify potential threats or safety hazards.

Performing HTA Hazard Task Analysis.

Ready Awareness.

EDUCATION AND TRAINING

• 05/2012 -High School Diploma

David W. Carter

• 2020- Security License

• 2025- Insurance Adjuster License /TDI Approved

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