Office Administrator and Operations Manager

MARICARMEN OLIVA

Joliet, IL ***** 815-***-**** ***********@*****.***

Dependable, hardworking, and exceeds expectations. Seeking opportunity to showcase years of dedication and responsibility. Ready to take on any challenge using problem solving and task prioritizing skills to help a team succeed. Willing to take on any

responsibility to contribute to overall team success. PROFESSIONAL SUMMARY

OFFICE ADMINISTRATOR

United Delivery Service, Lombard, IL

OFFICE MANAGER 06/2018 to 06/2024

Dental Dreams LLC, Joliet, IL

WORK HISTORY

Handled customer complaints and found solutions

to their concerns.

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Filed paperwork accordingly and created shipping

labels.

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Spoke directly with delivery drivers to ensure smooth deliveries and communicated customer requisites.

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Redirected warehouse personnel with updates to

help maintain an efficient work environment.

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● Answered internal and external office phone calls. Maintained inventory of office equipment and

supplies.

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Prioritized patient satisfaction all while meeting and surpassing production goals.

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Developed new policies and regulations to minimize production errors and incidents.

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Maximized employee performance with hands-on

training and close mentoring. Training included

Receptionists, Dental Assistants, and Dentist.

●

Managed daily workloads by organizing schedules

and communicating with staff daily expectations and responsibilities.

●

Investigated patient complaints, identifying and

making changes to ensure future satisfaction and

optimal experiences.

●

SKILLS

Office Management Inventory Control

Payroll Time management

Administrative Support Supply Management

Customer Service Staff Hiring

Expense Reporting Employee Supervision

Bookkeeping Staff Management

Policy Development Data Entry

Mail Handling Information Protection

Workflow Planning

Performance Improvement

Relationship Building Scheduling

Conflict Management Strategic Planning

Workflow Optimization Organizational Skills

Training and Coaching

Plainfield South High School, Plainfield

High School, 05/2017

Joliet Junior College, Joliet, IL

Business

EDUCATION

OFFICE MANAGER 06/2024 to Current

United Dental Partners, Aurora, IL

Oversaw employee recruitment, training and

onboarding processes.

●

Handled budgets, oversaw supply stock and made

orders all while maintaining within budget.

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Focused on creating a comfortable and happy

environment for all staff and patients to enjoy to optimize daily experiences and efficiency.

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● Handled insurances such as Medicaid and PPO plans. Helped in any and all areas of the office in need of an extra hand to maintain a smooth workflow.

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Managed office operations, ensuring efficient

workflow and adherence to protocols.

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Coordinated scheduling for patient appointments,

optimizing office production and efficient work flow.

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Supervised administrative staff, providing training and support to enhance team performance to all

staff.

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Implemented office policies and procedures,

improving operational efficiency and compliance

standards.

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Worked with multiple specialties within the office including Orthodontic, Oral surgery and General

Dentistry.

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Conducted regular meetings with staff individually and as a team to maintain a healthy and productive work environment for everyone.

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Supported department heads in accomplishing their

goals through diligent administrative assistance such as report generation and data entry.

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Developed comprehensive policy manuals outlining

procedures and guidelines, contributing to a well- organized workplace culture.

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Resolved office disputes swiftly and equitably,

maintaining harmonious workplace.

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Facilitated positive work environment, addressing

employee concerns promptly and fostering culture of mutual respect.

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Improved team morale and cohesion with regular

team-building activities and open communication

channels.

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Conducted regular reviews of office procedures,

identifying and implementing improvements for

operational excellence.

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Hired, managed, developed and trained staff,

established and monitored goals, conducted

performance reviews and administered salaries for

staff.

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English - Native

Spanish - Native

LANGUAGE

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