Administrative Support & Customer Service Specialist
Resume:
BENJAMIN M. HORTON
Charlotte, NC *****
****************@*****.***
ADMINISTRATIVE SUPPORT OFFICE OPERATIONS CUSTOMER SERVICE
Highly organized administrative professional and U.S. Marine Corps veteran with experience supporting high-volume office operations, maintaining records, processing service requests, coordinating correspondence, and assisting more than 1,000 personnel. Skilled in Microsoft Office 365, Google Docs, SharePoint, PeopleSoft, CRM systems, data entry, document management, and customer service. Proven ability to manage multiple priorities, protect confidential information, communicate professionally, and complete time-sensitive work accurately in fast-paced environments. Seeking to bring dependable administrative support and strong attention to detail to a remote Administrative Assistant role.
Administrative Support
Records & Data Management
Document Management
Professional Communication
Microsoft Office 365
Customer Service
Calendar & Schedule Coordination
Service Request Tracking
Remote Collaboration
EDUCATION CERTIFICATIONS
Bachelor of Science (B.S.) Computer Science Park University (Expected 2027)
CompTIA A+ Certification (In Pursuit)
ADMINISTRATIVE & TECHNICAL COMPETENCIES
Productivity:
Microsoft Office 365, SharePoint, Google Docs
Business Systems:
PeopleSoft, CRM
Computer Systems:
Linux, Mac, Windows Server 2022, Windows 11
Additional Technology:
Java; HTML; CSS; C++; Visual Basic
Connectivity:
LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi
Administrative / IT Processes:
Change Management, Imaging, OSI Model, Active Directory
PROFESSIONAL EXPERIENCE
U.S. Department of State Washington, D.C. Feb. 2026 – Feb. 2026
Intern Security’s Security Management Systems enterprise (SMSe)
Supported the Department of State, Bureau of Diplomatic Security, within the Security Management Systems enterprise (SMSe) office, assisting a 24/7 Operations Center with administrative and operational support.
Provided administrative and operational support in a high-tempo security environment, monitoring and tracking issues and helping maintain organized, timely mission support.
Assisted with intake, documentation, correspondence, and coordination processes to support timely communication and follow-through across the Operations Center.
Worked in a fast-paced, mission-focused setting while maintaining professionalism, attention to detail, and adherence to security and operational procedures.
Diplomatic Security Technical Operations Center
Supported Diplomatic Security system users and handled service requests within the STOC environment.
BENJAMIN M. HORTON PG.2
Diplomatic Security Technical Operations Center (Conti.)
Responded to user questions and service requests, providing timely customer support and helping maintain operational continuity.
Created, updated, and tracked work orders to maintain accurate documentation, monitor pending actions, and ensure effective follow-through.
Managed correspondence related to service requests, maintaining organized records, clear communication, and professionalism in a fast-paced setting.
United States Marine Corps Washington, D.C. Aug. 2022 – Feb. 2026
Admin Specialist
Entered, updated, and maintained accurate personnel records across PeopleSoft, MCTFS, and internal databases while protecting confidential information and ensuring data integrity.
Documented service requests, tracked pending actions, and coordinated with other departments to help resolve administrative and system-related issues.
Delivered customer-focused administrative support in a fast-paced environment while maintaining professional written and verbal communication.
Served as a first point of contact for more than 1,000 service members, assisting with record updates, account access, questions, and routine administrative needs.
Managed more than 500 leave, pay, travel, and personnel requests; tracked progress, monitored deadlines, maintained documentation, and ensured timely completion in accordance with policy.
Team Leader
Supervised and trained 5+ team members on administrative systems, digital workflows, records processing, and customer service best practices.
Monitored team performance, completed monthly counseling, and used SMART goals to support accountability, organization, and continuous improvement.
Coordinated cross-departmental communication to resolve processing delays and data inconsistencies, improving record accuracy and operational efficiency.
ADDITIONAL CUSTOMER SERVICE EXPERIENCE
Food Lion & Family Dollar 2020 – Aug. 2022
• Built customer service and organizational experience while attending school, assisting customers in fast-paced retail environments.
• Helped customers with purchases, questions, and general concerns while maintaining professional and courteous communication.
• Handled transactions and routine responsibilities accurately while prioritizing multiple tasks during busy shifts.
• Worked collaboratively with team members to support daily operations and provide a positive customer experience.
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