GOAA Baggage Systems Supervisor & Operations

Greater Orlando Aviation Authority – Orlando, FL

BHS Position Supervisor

Operate and monitor GOAA baggage systems, including conveyors, carousels, and claim devices, ensuring timely and accurate baggage delivery.

Coordinate contingency plans and troubleshoot technical issues, collaborating with airlines, TSA, and internal teams to maintain uninterrupted operations. Track baggage, analyze operational data, and resolve incidents to optimize workflow efficiency. Maintain accurate records in multiple computer systems and recommend improvements to enhance safety and system performance.

Supervise and assist with training staff, ensuring consistent operational standards. Jul. 2009 - May 2025

Apr. 2023 - May 2025

Customer-focused professional with 10+ years of aviation and guest service experience in high-pressure environments. Skilled in ensuring safety, resolving issues with professionalism, and delivering memorable customer experiences. Recognized for adaptability, teamwork, and calm decision-making during emergencies.

AVIATION OPERATIONS & GUEST SERVICES SPECIALIST

407-***-**** · ******.*****@*****.*** · Orlando, FL Conrad Small

EXPERIENCE

Safety and Emergency Protocols

Customer Service

Conflict Resolution

Training and Mentoring

Team Leadership

Decision Making

Maintenance and Documentation

Mechanical Equipment

Technology Proficient

SKILLS

Operations Manager

Operates and monitors mechanical equipment and Building Automation Systems—including chillers, boilers, air handlers, compressors, pumps, lighting, elevators, and irrigation—to ensure system reliability, occupant comfort, and energy efficiency.

Interacts with passengers, tenants, contractors, outside agencies, and fellow employees to coordinate services and resolve issues promptly, improving overall satisfaction and operational flow. Troubleshoots malfunctioning equipment, isolates problem areas, and coordinates repairs, minimizing downtime and maintaining facility performance standards. Acts as department’s focal point during emergencies; recalls personnel as required, demonstrating leadership and rapid response under high-pressure situations. Jul. 2019 - May 2025

HVAC Technician

Maintain and repair HVAC systems, improving efficiency, air quality, and reliability. Troubleshoot mechanical and electrical issues, minimizing downtime and operational disruptions. Perform preventative maintenance and emergency repairs, ensuring safe, comfortable, and compliant facilities.

Manage documentation and compliance with safety regulations, supporting transparency and operational standards.

Nov. 2016 - May 2025

Ground Transportation Specialist

Investigated and resolved incidents related to taxi and ground transportation violations, assisting in hearings to ensure compliance.

Responded to customer inquiries and complaints regarding parking operations, traffic regulations, and citations, consistently delivering professional service. Collected and analyzed parking and traffic data to optimize operations and identify trends during peak periods.

Maintained effective communication with internal departments via two-way radio, ensuring rapid and accurate coordination.

Aug. 2013 - Nov. 2016

HSS Security Compliance Lead Officer

Managed security operations, including passenger and vehicle screening, ID verification, and patrol of sensitive areas, ensuring strict adherence to TSA policies and security protocols. Developed and implemented corrective action plans to mitigate compliance risks and maintain regulatory standards.

Communicated ethical and security guidelines across departments, ensuring 100% adherence. Supervised and led a team of 12 security personnel, optimizing team performance and operational efficiency.

Jul. 2009 - Aug. 2013

Southern Technology College

Southern Technology College

Environmental Protection Agency Certified

Associate of Applied Science, Degree in Applied Electronics Technology Associate of Applied Science, Degree in HVAC Systems EDUCATION & CERTIFICATIONS

Local 835 IATSE – Orlando, FL

Trade Show Specialist

Coordinate and dispatch facility technicians, including plumbers, carpenters, and electricians, to support large-scale trade show events.

Manage attendee registration, respond to inquiries, and arrange travel and accommodations for speakers, exhibitors, and vendors.

Develop and implement floor plans that maximize exhibitor placement, facilitate networking, and improve attendee navigation.

Lead and supervise a team of 15 employees, ensuring smooth operations and timely completion of event tasks.

Jul. 2008 - Present

Jul. 2015

Oct. 2014

NationalCPRFoundation

NewLife CPR

Blood-Borne Pathogens & Infectious Diseases

Adult/Child/Infant CPR & First Aid

Feb. 2025

Sept. 2014

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