Healthcare Logistics & Customer Service Specialist

Location:

Posted:

August 17, 2026

Sean Herrera

813-***-**** ***********@*****.***

Professional Experience

Lab Corporation of America – Customer Service Representative Tampa, FL July 2025 – December 2025

• Responded promptly to client and patient inquiries, ensuring accurate information and high satisfaction levels.

• Coordinated communication between clients, laboratories, and medical facilities to support timely test processing.

• Maintained HIPAA compliance while managing sensitive medical information and laboratory data.

• Demonstrated strong multitasking and problem-solving skills in a fast-paced healthcare service environment.

Lab Corporation of America – Courier Route Service Representative Tampa, FL March 2018 – Present

• Managed daily specimen transportation, ensuring timely delivery and compliance.

• Optimized routes, reducing transit time by 23% and minimizing lab result delays.

• Collaborated with medical facilities to troubleshoot logistics, maintaining a 95%+ on-time rate. Quest Diagnostics – Logistics Courier

Tampa, FL February 2012 – March 2018

• Coordinated medical specimen pick-up/delivery across multiple locations.

• Implemented optimized routing strategies, reducing fuel costs by 24%.

• Maintained 100% documentation compliance and provided excellent customer service. Bronx Lebanon Hospital / BronxCare Medical Center

Bronx, NY April 1986 – October 2004

• Adult/Pediatric E.R. Registrar: Registered and admitted patients in a high-volume ER.

• Outpatient Medicine Registrar: Scheduled appointments, processed referrals, and maintained patient records.

• Call Center / Insurance Referral Associate: Scheduled appointments and managed insurance authorizations.

Education

Adelphi Business Academy – Certificate in Health & Human Services Brooklyn, NY September 1986 – June 1987

William E. Grady High School – High School Diploma Brooklyn, NY September 1983 – June 1986