Customer Support and Client Success Professional

CAROLINE AIYELABOWO

Mineola, NY

210-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Results-driven Customer Success and Operations professional with 10+ years of experience delivering exceptional client support, executive administration, quality assurance, and relationship management. Proven ability to manage high volumes of customer interactions while resolving issues efficiently and maintaining outstanding customer satisfaction. Experienced supporting executives, coordinating operations, improving processes, and coaching team members in fast-paced remote environments.

CORE COMPETENCIES

Customer Success • Client Relationship Management • Customer Support • Executive Support • Administrative Operations • CRM Systems • Quality Assurance • Process Improvement • Conflict Resolution • Email & Chat Support • Phone Support • Microsoft Office Suite • Google Workspace • Data Entry • Calendar Management • Scheduling • Documentation • Team Collaboration • Training

& Coaching • Time Management • Problem Solving

PROFESSIONAL EXPERIENCE

Executive Assistant Goldbase Capital Group (Feb 2015 – Feb 2026)

• Served as the primary point of contact for clients, executives, and business partners while delivering exceptional customer service.

• Managed executive calendars, meetings, travel arrangements, and confidential communications.

• Coordinated multiple priorities simultaneously while ensuring deadlines and client expectations were consistently met.

• Responded promptly to client inquiries through phone and email, resolving issues professionally and maintaining strong client relationships.

• Prepared reports, presentations, contracts, and business correspondence with exceptional accuracy.

• Organized and maintained confidential records and documentation.

• Assisted with onboarding and training new team members while improving office workflows and administrative efficiency.

• Demonstrated excellent attention to detail in a fast-paced, deadline-driven environment. Travel Agent / Quality Assurance Lead World Travel Holdings (Mar 2013 – Feb 2015)

• Delivered exceptional customer service in a high-volume remote call center supporting travelers nationwide.

• Assisted customers with travel planning, reservations, itinerary changes, cancellations, and issue resolution.

• Maintained high customer satisfaction through effective communication and timely follow-up.

• Led quality assurance efforts for a 20-member team by monitoring customer interactions, providing coaching, and promoting service excellence.

• Investigated customer concerns and collaborated with leadership to implement process improvements.

• Ensured compliance with company quality standards while helping improve overall customer experience.

TECHNICAL SKILLS

Microsoft Office Suite • Google Workspace • CRM Systems • Outlook • Microsoft Teams • Zoom • Data Entry • Document Management • Calendar Management • Email & Chat Support EDUCATION

Bachelor of Business Administration

Business Management, Franklin University

Associate of Business Administration

Business Management, Eastern Gateway Community College

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