Retail Sales & Customer Service Professional

Jennifer Questell

Jamaica, NY ***** 347-***-**** ****************@******.***

Professional Summary

Results-driven sales and customer service professional with over 20 years of experience building customer relationships, generating qualified leads, and delivering exceptional service. Proven success in retail marketing, brand promotion, merchandising, and client account management.

Professional Experience

Brand Ambassador Renewal by Andersen

December 2024 – Present

Solicit homeowners for replacement windows and doors at retail locations and community events.

Generate qualified leads and schedule in-home consultations.

Represent the brand professionally while building customer relationships.

Sales Representative Arizona Ice Tea

February 2017 – March 2024

Managed retail accounts and merchandising displays.

Built strong customer relationships and promoted new products and pricing.

Sales Representative Oak Beverages

November 2015 – February 2017

Maintained retail accounts and supported sales growth.

Concierge MetLife

October 2015 – February 2017

Delivered high-level concierge and front desk services for staff and guests.

Brand Ambassador Phoenix Beverage

March 2012 – May 2015

Conducted product sampling and promotional events.

Educated customers and documented client interactions.

Customer Service Representative / Front Desk Receptionist Phoenix Beverage

September 2002 – March 2012

Managed front desk operations, scheduling, phones, and customer service.

Education

High School Diploma

Richmond Hill High School

Core Skills

Customer Service • Sales • Lead Generation • Retail Marketing • Brand Promotion • Microsoft Excel • Microsoft Word • QuickBooks • Account Reconciliation • Leadership

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