Customer Service & Collections Professional

Allison M. Thompson

***** **** **.# ****

Houston Tx 77084

678-***-****

OBJECTIVE Dynamic customer service professional experienced in both call-center and retail store settings. Seeking full-time, permanent position with a progressive organization that will utilize and enhance my current skills in customer service, administration, and/or collections while allowing me to contribute to its overall growth and profitability. History

2023- Present-

2021-2023 Truegreen-Working with customer that have issued with their lawn service.Assiting customers with payments and resolving issues with schedule or treatments. 2017- 2021 Present- FISERV with First Data merchant services in the Merchant Services representative collection position . Assisting merchants with billing and customer service issues on a daily basis via an incoming phone line

On an inbound line working from home.

2010-2016 Focus Receivables Management

Responding to Telephone inquiries, providing quality service to customers and associates inquiring about the status of their accounts • Listen attentively to caller needs to ensure positive customer experience • Excel within Call Center, demonstrating a talent for communicating effectively with customers from diverse backgrounds • Working contracts with companies such as Comcast Business Class and AT&T yellow pages. Bring their delinquent accounts to current status in a timely manner. • Top collector. Received four awards for excellent customer service including rookie of the month 2010-2013 Kroger-Vining’s- Working as a front-end lead cashier on the 3rd shift Counting in the cash register and counting out at the end of each shift Running the front-end of the store on the busiest nights of the week making all management decisions for unusual transitions as they accrued. 2008-2009 Wal-Mart Corporation – Team Sales Associate (Customer Service) • Opened and closed cash registers • Counted money in the register; separated charge slips, coupons, and exchange vouchers • Made deposits at the cash office • Promoted and sold business services and products • Checked stockroom, placed special orders, or called other stores to locate item(s) • Handled returns and exchanges of merchandise • Stocked shelves and racks, arranged for mailing and/or delivery of purchases • Marked price tags, took inventory, and prepared displays • Met individual and team sales goals • Monitored department and sales floors while assisting customers • Set up sales display • Attended daily team meetings • Stayed current on special sales and promotion • Attend periodic training to stay current with systems and procedures

1998-1999 -Georgia Regional Hospital/Medical Technician • Administered patient vitals and recorded confidential patient information • Moderated the special needs of individual patients • Responsible for recording test results

1998-1998 Media One /Customer Claims • Worked in the rebuild department and processed critical client complaints • Assisted in the billing department with account receivables as needed • Assisted contractors in resolving complaints and maintaining client retention • Utilized Windows NT to organize and update files and spreadsheets • Entered relevant and critical data into the consumer-information database • Temporary assignment for 13 months

1996-1997 ITT Hartford Insurance Company/Customer Claims • Accepted and processed disability claims for employees of Wal-Mart and Sam’s Club • Analyzed claims to determine the extent of liability and according to policy rules settled claims with claimant • Received required information from internal and external sources to establish whether the claim is complete and valid • Field calls from customers calling to place a claim • Data entry into the claims management software system • Analyzed and answered questions regarding claim settlement; i.e. method of payment, deductible amounts, or reason for denial • Temporary assignment for 7 months

1993-1995 Equifax Risk Management Corporation/Collections • Worked with the Department of Education on highly confidential large balance accounts that had been placed in default • Responsible for the collection of accounts receivable in order to maximize cash flow • Resolved any billing and payment problems to minimize losses • Initiated collections in order to hasten receipt of payments Education: -University of Phoenix – 2011- 2013 Associate’s Program in Criminal Justice, obtaining and completing the Associates program and receiving an Associates Degree.