Customer Service & Security Operations Manager

Aaron Holtzman

Griffin, GA ***** +1-470-***-**** ************@*****.***

Professional Summary

Accomplished customer service manager with 10 years of experience in retail and security sectors, specializing in team leadership and operational efficiency. Proven track record in training staff, enhancing customer satisfaction, and maintaining high service standards. Successfully managed teams at Target and Walmart, ensuring a positive work environment and effective performance monitoring. Currently pursuing a degree in medical office management to further enhance management skills.

Work Experience

Customer Service Representative

The Home Depot Newnan, GA

February 2025 to Present

help customers find what they are looking for, ringcustomers up, run a cash register, fufill online orders, janitorial duties greeting customers, engage customers thanking customers and doing what needs to be done to make sure the customers return to shop again.

Customer Service Manager (CSM)

Target McDonough, GA

October 2022 to January 2025

• Ensure that all customer service standards are met

• Maintain a positive and productive work environment

• Train and instruct staff on customer service and store policies

• Assign tasks to staff to ensure efficient operations

• Monitor and evaluate staff performance

• Respond and resolve customer issues and complaints

• Ensure all areas are properly stocked and organized

• Ensure all safety and security

Security Supervisor

Unifi Hapeville, GA

January 2015 to March 2024

scheduling shifts, training officers, managing surveillance and access systems, investigating incidents, and enforcing compliance with safety protocols. Provide superior customer service. Make sure no authorized people got on the property. Customer Service Manager (CSM)

Walmart McDonough, GA

June 2008 to July 2015

• Ensure that all customer service standards are met

• Maintain a positive and productive work environment

• Train and instruct staff on customer service and store policies

• Assign tasks to staff to ensure efficient operations

• Monitor and evaluate staff performance

• Respond and resolve customer issues and complaints

• Ensure all areas are properly stocked and organized

• Ensure all safety and security

Front End Supervisor

QFC/Kroger Grocery. McDonough, GA

April 2005 to April 2010

• Ensure that all customer service standards are met

• Maintain a positive and productive work environment

• Train and instruct staff on customer service and store policies

• Assign tasks to staff to ensure efficient operations

• Monitor and evaluate staff performance

• Respond and resolve customer issues and complaints

• Ensure all areas are properly stocked and organized

• Ensure all safety and security

Education

medical office management (college)

Southern Crescent Technical College Remote

customer service management (Technical school)

Southern Crescent Technical College Remote

August 2015 to May 2016

Skills

Appointment scheduling Multi-line phone systems Clerical experience Bookkeeping Typing English Google Workspace Retail sales Active learning Computer skills Relationship building Computer literacy Sales Windows Accounting Organizational skills Door-to-door Active listening Phone etiquette Office experience Front desk Microsoft Excel Computer operation Customer service Data entry Microsoft Outlook Time management Cash register Administrative experience Filing Word processing QuickBooks Closing sales Office management Microsoft Office Microsoft Word Databases Wireless sales Productivity software Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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