Operations Manager and Team Leadership

PROFESSIONAL

SUMMARY

Forward-thinking team leader skilled at operating departments efficiently to

meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

SKILLS

Problem-Solving Team Leadership

Operations Management Customer Service

WORK HISTORY

Operations Manager / Kingman Van-Line LLC - Kissimmee, FL / 11.2014 - Current

Supervised operations staff and kept employees compliant with company policies and procedures

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Customer Service Manager / Pac-N-Go Moving - Orlando, FL / 04.2018 - 03.2022

Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships. Managed daily operations of a high-volume call center, maintaining exceptional service standards and minimizing downtime. Managed purchasing, sales, marketing and customer account operations efficiently.

EDUCATION

Manhattan School of Computer Technology - Brooklyn, NY / 11.2007 Associate of Applied Science: Computer Installation And Repair Technology Jamaica Gateway To The Sciences - Jamaica, NY / 06.2004 High School Diploma

FABION BURKE

**********@*****.*** 917-***-**** Orlando, FL 32825

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