Customer Service & Retail Operations Leader

Sarah Hernandez

Visalia, CA ***** +1-559-***-**** ****.*****.***@*****.***

Professional Summary

Experienced team leader with nearly 9 years in retail, food service, and management, skilled in client services, sales, inventory management, and team development. Proven ability to drive operational efficiency, achieve sales targets, and foster positive customer experiences. Seeking Sales Manager or General Manager roles to leverage leadership and strategic planning skills for business growth.

Willing to relocate: Anywhere

Work Experience

Team Member

Tractor Supply Visalia, CA

November 2024 to Present

* Collaborated with team members to achieve project goals and deliver high-quality results

* Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions

* Maintained open lines of communication with team members to foster a positive work environment

* Took initiative to help teammates with their workload during busy periods or when facing tight deadlines

* Utilized effective time management skills to prioritize tasks within the team's workflow

* Consistently met or exceeded individual productivity targets while working collaboratively within a team setting

* Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team

* Maintained accurate records and documentation related to assigned tasks for easy reference by other team members Manager

Sbarro Visalia, CA

May 2023 to October 2024

* Led a team of employees, providing guidance and support to ensure efficient operations

* Developed and implemented strategies to improve productivity and streamline processes

* Managed daily operations, including scheduling, inventory management, and customer service

* Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

* Maintained high standards of quality control to ensure customer satisfaction Shift Leader

Me n Ed's Pizzeria Exeter, CA

June 2008 to November 2011

* Supervised team members during shifts to ensure smooth restaurant operations

* Assisted with customer service, addressing guest needs and resolving issues

* Managed cash handling and balanced registers at the end of shifts Shift Manager

Auntie Anne's Visalia, CA

April 2005 to May 2008

* Managed daily shift operations, ensuring all tasks were completed efficiently

* Provided customer service and resolved guest concerns promptly

* Trained new employees on company procedures and food safety standards Education

High school diploma

High school diploma or GED

Skills

Retail Sales Senior care Depositing cash Bartending Cash Handling Serving Experience Food Service Shift Management Project Management Detecting counterfeit currency Sales management Retail sales transactions Process improvement Host/Hostess English Cleaning Experience Food Production Administrative Experience Merchandising Supervising Experience Packaging Computer skills Home Care Record keeping Upselling Busser Assisted living Caregiving Time management Talent acquisition Inventory management Communication skills Food Handling Cash register operations Assistant Manager Experience Food Safety Sanitation procedures Restaurant Experience Leadership Cooking Organizational skills Management Meal Preparation Residential cleaning Customer service Custodial experience Food Preparation Attention to detail Security Banquet Experience Cash handling machinery Sanitation Janitorial experience Hospitality Commercial Cleaning Vendor Management Balancing cash drawers Computer operation Kitchen Management Experience POS Kitchen Experience Laundry Cashiering Catering

Languages

English

Certifications and Licenses

Driver's License

Food Handler Certification

Additional Information

In home care provider

Contact this candidate