Logistics & Compliance Operations Coordinator

Heather Rutledge

Kansas City, MO ***** +1-816-***-**** *****************@*****.***

Work Experience

Logistics Operations Coordinator

Best Choice Trans. LLC Kansas City, MO

April 2024 to May 2026

Resourceful Fleet Operations Coordinator and Executive Assistant with a proven track record of managing logistics, vendor relationships, and office administration for a fleet handling high daily business volume. Highly trusted by business ownership to handle confidential tasks, solve payment disputes, and conduct background research. Expert in asset tracking, DOT compliance documentation, and managing daily financial paperwork to keep operations running smoothly. Technical & Core Skills

• Software & Systems: Microsoft Office Suite (Advanced Excel), Adobe Acrobat, Digital Load Boards, Document Management.

• Operations & Logistics: Route Mapping, Driver Dispatching, Asset Tracking (Purchases & Sales), Commercial Lot Sourcing.

• Compliance Administration: IFTA Fuel Tax Tracking, CDL/MVR/Medical Card Record Keeping, Employee Screening Vendor Management.

• Executive Support: Administrative Research, Vendor Problem Resolution, Invoice & Factoring Submissions, Secure Bank Runs.

ITO Svc Delivery Rep IV

Hewlett-Packard / Bank of America Kansas City, MO April 2010 to September 2012

(Continuation of position for Bank of America, contracted with Hewlett Packard) Officer Sr. Computer Operations Tech II

Bank of America Kansas City, MO

January 2004 to March 2010

• Midrange and Mainframe Tape Management Enterprise Data Protection

• Command Center Disaster Recovery Team

• Monitor and control Open Systems/Mid-Range and Mainframe Systems

• Provided technical solutions escalated support for routine/non-routine issues

(Media, Hardware, Systems, Network, Server, and Encryption)

• Interfaced with internal support groups and vendors troubleshooting complex issues.

(Brocade, IBM, Oracle, Hitachi, EDS, and HP etc.)

• Provided quality assurance systems with optimal performance, recoverability and availability.

• Extensive cross training with Hardware and Networking teams.

• Responsible for creating and maintained Standard Operations Procedure Manual (SOP)

• Trained, mentored, and supervised new employees on site and new overseas systems engineers

• Performed weekly, monthly, and quarterly encryption audits.

• Branch lead/member of the KC Volunteer Networks:

(Diversity, Environmental, Recreational and Speaking)

• Provided support for Tivoli Mobile Computing Software Distribution

• Provided technical support as a member of the Help Desk

• Shipping and Receiving

Sr. Peripheral Technician CCO Operations

• Operated peripheral equipment for complex software and extensive telecommunications Networks

• Monitor consoles, VTS Specialist, Mainframe, Open Systems, CRTs and respond to operating system questions and initiate appropriate commands.

• Vary drives and paths off and online.

• Open/Close Peregrine and MAXIMO Tickets.

• Various Jobs: Initialize tapes, eject, and run volume reports. Consultant/Analyst for Currency Reporting Unit

• Identify and research status records captured by the banking systems that were suspect.

• Coordinate with banking centers to investigate potential fraud and money laundering.

• Resolved Out of Balance and Cash In / Cash Out transactions.

• Order research when necessary to identify ownership of checks. Education

Upper secondary education

Metropolitan Community College Kansas City, MO

September 2012 to September 2017

A.A.S Computer Science and Information Technology CCNA R&S / Security Skills

Customer service Time management CompTIA A+, Linux, UNIX, Microsoft Windows Office, CA1, CA7- CA11, ISPF, SDSF, JCL, JES2, JES3, MVS, I/O Devices, AS400, KMS/KMA, TKLM/EKM, Visio, ACCESS, COIN, Image View, BOSS, ID, A+ Diagnosing and Troubleshooting, (HSC/SMC MSP software, z/Os, SUN-SL8500, ACSLS, Telnet, SSH Tectia Client, TBSM, TEP, MAS, RCS, Maximo, Putty, HyperTerminal, CCNA Routers and Switches, CCNA Security.

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