Administrative & Customer Service Specialist

Michelle Yerks

Silsbee, US

+1-214-***-****

******.*****@*****.***

Personal information

Experienced administrative and customer service specialist proficient in Microsoft Office suite, QuickBooks, and data entry systems. Expert in managing billing processes, scheduling, and client communications to enhance operational efficiency and accuracy. Demonstrates strong cash handling and delivery logistics capabilities, optimizing transaction precision and ensuring timely package delivery. Work Experience

Delta Downs Racetrack and Casino · Cashier/Sales Associate Vinton, LA May 2024 - Jun 2025 Processed cash, credit card, and electronic payments accurately and efficiently at Delta Downs Racetrack and Casino.

Delivered exceptional customer service by warmly greeting customers and promptly resolving inquiries. Maintained a balanced cash drawer by promptly reconciling discrepancies. Handled exchanges and refunds in accordance with company policies, satisfying dissatisfied customers. Maintained a clean and organized checkout area, properly bagging items and restocking supplies. Built rapport with regular customers by recalling preferences and providing personalized service. Walmart · Customer Service Res Team II Gift Card Bentonville, AR Oct 2022 - Jan 2024 Provided prompt and exceptional customer service by addressing inquiries and resolving issues at Walmart. Managed a high volume of calls and emails, consistently exceeding response time and resolution expectations.

Resolved complex complaints by investigating root causes and implementing effective solutions. De-escalated tense situations professionally, demonstrating strong conflict resolution skills. PONY EXPRESS DELIVERY · Delivery Driver Fort Worth, TX Jun 2021 - Jun 2022 Delivered packages promptly and efficiently to customers in Fort Worth, TX, for PONY EXPRESS DELIVERY. Adhered to traffic laws while operating company vehicles safely and responsibly. Performed pre-shift vehicle inspections to ensure proper brake, light, and tire function. Reported vehicle maintenance and repair needs promptly to appropriate departments. Maintained cleanliness and organization of company vehicles. Provided professional customer service by promptly addressing inquiries and concerns. Maintained a clean driving record throughout employment tenure. Rapid Logistics · Amazon Delivery Driver Fort Worth, TX Sep 2020 - Feb 2021 Delivered packages timely to homes and businesses for Rapid Logistics. Used handheld devices to scan and track packages accurately during deliveries. Followed safety protocols to protect self and others on the road. Managed return processes by inspecting items for damage or defects. Kept delivery vehicle clean, organized, and stocked with necessary supplies. Complied with policies on package handling, security, and confidentiality. Completed training to improve product handling and safe driving skills. UNITED PARCEL SERVICE · Seasonal Personal Vehicle Driver Fort Worth, TX Nov 2019 - Jul 2020 Followed all traffic laws while operating delivery vehicles at UNITED PARCEL SERVICE. Delivered packages efficiently and within scheduled timeframes. Optimized delivery routes to reduce fuel consumption. Coordinated daily schedules with dispatchers effectively. Supported warehouse operations during downtime to maintain productivity. Chisholm Ridge Pet Hospital · Receptionist Saginaw, TX Oct 2014 - Mar 2018 Welcomed visitors and provided positive first impressions at Chisholm Ridge Pet Hospital. Managed a high call volume, routing calls efficiently to appropriate departments. Scheduled appointments and maintained multiple executives' calendars with precision. Organized front desk operations, managing visitor sign-in and badge distribution. Handled administrative tasks including filing, photocopying, and correspondence preparation. Resolved customer complaints promptly and professionally to ensure satisfaction. Brookside Animal Hospital · Veterinary Receptionist Waxahachie, TX Feb 2011 - Jul 2014 Greeted and checked in clients warmly at Brookside Animal Hospital. Scheduled veterinary appointments and managed calendars efficiently. Answered client inquiries regarding services, pricing, and availability. Accurately updated client records in database systems. Assisted with patient check-ins by collecting medical histories and documentation. Processed payments via cash, credit cards, and insurance claims with accuracy. Maintained a clean reception area, creating a welcoming environment. Managed incoming and outgoing mail and sorted correspondence efficiently. Scheduled follow-up appointments for ongoing care or treatments. Performed clerical tasks including filing and photocopying of records. Alerted veterinarians promptly about urgent cases to ensure timely care. Prioritized high-volume phone calls while maintaining professionalism. W&B Service Company · Admin Assistant/ Billing Clerk Garland, TX Nov 2005 - Sep 2007 Managed office supply inventory at W&B Service Company, ensuring materials availability. Prepared and edited correspondence, reports, presentations, and documents with attention to detail. Handled calls, emails, and mail, directing inquiries appropriately and efficiently. Processed and verified invoices accurately in adherence to company policies. Maintained an organized filing system for financial documents. Tracked outstanding balances and followed up for timely payment collection. Communicated billing statements and payment options clearly to clients. Performed data entry with high accuracy and strong attention to detail. Saunders-Ream Advertising · Accounting Coordinator/Admin Assistant Dallas, TX Jan 2000 - Oct 2005 Compiled data and assisted in preparing monthly financial statements at Saunders-Ream Advertising. Maintained an organized filing system for invoices, receipts, and financial documents. Collaborated to reconcile bank statements and resolve discrepancies effectively. Processed employee expense reports, verifying accuracy and compliance with policy. Prepared journal entries for month-end closing, ensuring proper allocation of expenses. Recorded financial transactions accurately using accounting software including QuickBooks. Reconciled general ledger accounts regularly to ensure data accuracy. Responded promptly and professionally to inquiries from clients, vendors, and employees. Performed general administrative duties such as photocopying, scanning, faxing, filing, and sorting mail. Organized office events including team-building activities and conferences. Managed a multi-line phone system while delivering excellent customer service. Served as the primary billing contact for external vendors. Supported HR by updating personnel files and processing relevant paperwork. Coordinated office equipment maintenance and repairs to ensure smooth operations. Education

1995 - 1998

Trinity Valley Community College

Degree - Associate in Accounting

1986 - 1990

Malakoff High School

Degree - High School Diploma

Skills: Cash handling, Customer service (10+ years), Clerical experience (10+ years), Office experience, Organizational skills, Microsoft Office (10+ years), Microsoft Excel (5 years), Microsoft Word (10+ years), Microsoft Outlook (10+ years), Filing, Phone etiquette, Front desk, Typing (10+ years), Typing speed (25 to 30 wpm), Delivery driver experience, Communication skills (10+ years), Documentation review, Data Entry Terminal

(SVT, Mainframe Terminal), Email Software (Outlook), Spreadsheet Software (Lotus, Excel) Certificates: Driver's License