Customer Service Representative II at home

NARDA

POWELL

Customer Service

Representative II

Remote

PROFILE CONTACT

Dedicated and results-driven customer service

professional with expertise in benefits administration, application support, and complex problem resolution. Recognized for handling high-level escalations, de- escalating challenging situations, and building trust through active listening and compassionate communication.

Experienced in working collaboratively with leadership and cross-functional teams to improve processes, resolve account issues, and ensure regulatory compliance.

660-***-****

***************@*****.***

EXPERIENCE SKILLS

DBA ASI/ASIFlex

2015- PRESENT

Resolved Complex escalated customer cases while

maintaining high customer satisfaction scores.

Successfully processed high volumes of benefit claims with exceptional accuracy. Recognized by leadership for effective de-escalation and problem solving.

Consistently maintained compliance with HIPPA and

IRS Regulations while handling sensitive information.

• Benefits Claims Processing

• Customer Relationship

Management

• FSA, HRA, HSA, Administration

• Application Software Support

• Account Resolution

• Cross-Functional Collaboration

Moberly Travel Plaza • Communication skills

2010-2015

Provided exceptional customer service while

managing high-volume point-of-sale transactions in a fast-paced travel center. Coordinated weekly

inventory orders, including both in-store

merchandise and direct vendor purchases.

EDUCATION

Scholastic Call Center

1999-2015

Trained new employees, providing guidance on

company policies, procedures, and best practices to support their success. Conducted quality assurance evaluations of live and recorded customer

interactions to ensure compliance, accuracy, and

exceptional service standards.

Madison C-3 Highshool

GRADUATE 1973 MADISON MO.

General Education

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