Dispatch and Customer Service Professional
Resume:
Ruth Allen
Kingsport, TN ***** +1-423-***-**** **********@*****.***
Professional Summary
To obtain a challenging position that will utilize and enhance my skills. Authorized to work in the US for any employer.
Work Experience
CT4
Citibank (Citi) Gray, TN
October 2022 to January 2026
$21.00 hr.
Took inbound calls from vendors and customers for new accounts. Judge calls for customers needing credit limit increases. Fluent in the following programs such as word, Microsoft excel. Outlook for email, nice for time management, Olympus, Lexnex.
Dispatcher
Burris Logistics Elkton, MD
July 2013 to March 2017
Started and closed loads.
Handed packets out to drivers.
Anytime drivers broke down I was the liaison between the driver and the Off/On Road Service (Ryder). Received all calls coming in from vendors, drivers plus upper management. Event of driver call out would move load to another driver. Fluent in the following programs such as Microsoft excel. Jasper soft Program, and basic email. Dispatcher
Prince Telecom New Castle, DE
October 2010 to October 2012
Computer duties such as updates and daily trackers. Act as a liaison between customer and tech.
Lead Dispatcher
Comcast New Castle, DE
February 1986 to November 2009
Credit accounts.
Phone duties with supervisors and technicians.
Updating SRG and Outages.
Filing, Receptionist.
Account Payable, process invoices, communicate with vendors. Data entry representative, customer service.
Keying payments.
Cash management.
Book keeping, resolving banking errors.
Mailroom, office supplies.
Education
High school diploma
Glasgow High School
September 1980 to June 1984
Skills
Microsoft Office DispatchTrack Organizational skills Data entry Logistics Professional email communication Dispatching English Phone communication Dispatch software communication Microsoft Outlook Customer service Microsoft Excel Microsoft Word Attention to detail Phone etiquette
Certifications and Licenses
Driver's License
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