Administrative Assistant with Customer Service Expertise

Celeste Kern

*** * **** ** *******, TN *****

**********@*****.*** +1-859-***-****

Professional Summary

Organized and detail-oriented administrative professional with extensive customer service experience, strong clerical skills, and a proven ability to manage schedules, handle correspondence, and ensure smooth office operations. Adept at multitasking, managing data, and maintaining effective communication with internal and external stakeholders. I am seeking a challenging role as an Administrative Assistant or Secretary where I can leverage my skills to support organizational success.

Skills

Office Administration & Clerical Support

Calendar Management & Appointment Scheduling

Customer Relationship Management

Data Entry & Typing (75 WPM)

Social Media Management (Facebook, Twitter, WordPress)

Inventory Management & Supply Ordering

Strong Communication & Writing Skills

Cash Handling & Financial Reporting

Leadership & Team Coordination

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Work Experience

Assistant Manager Collections

America’s Car Mart

January 2025 – Present

Managed collection staff, including phone inquiries and payments.

Collection calls and setting up payment arrangements and modifications.

Maintained accurate records of repossession and generated reports.

Handled inquiries and addressed customer concerns.

Circulation District Manager

Richmond Register, Richmond, KY

November 2023 – Present

Managed customer communications, including phone inquiries and payments.

Collaborated with the Post Office for mail distribution.

Maintained accurate financial records and generated reports.

Ensured timely newspaper delivery and addressed customer concerns.

Sam's Club Associate - Cafe

Sam's Club, Lexington, KY

August 2019 – Present

Prepared and served food while ensuring cleanliness and compliance with health regulations.

Handled customer transactions as a cashier and provided excellent customer service.

Stocked supplies and maintained inventory in a fast-paced environment.

Parts Counter Sales / Territory Sales Manager

O'Reilly Auto Parts, Richmond, KY

August 2022 – August 2023

Supported business clients by managing orders, conducting inventory, and ensuring timely deliveries.

Maintained positive relationships with clients through regular follow-ups and issue resolution.

Customer inquiries answered and provided technical assistance over the phone.

Lead Service Agent

Avis Budget Group, Lexington, KY

October 2019 – November 2022

Scheduled maintenance, trained new employees, and ordered supplies.

Oversaw vehicle inventory and ensured all cars were properly prepared for clients.

Owner / Social Media Director

Celeste's Ultimate Cleaning LLC

2011 – 2017

Managed all aspects of business operations, including scheduling, client relations, and marketing.

I specialize in property management cleaning and inspections of staff projects.

Training staff in time management and effective cleaning techniques

Created and maintained a cleaning blog and company Facebook page to attract clients.

Provided high-quality cleaning services to residential and commercial clients.

Education

Bachelor’s Degree in Forensic Psychology (In Progress)

Southern New Hampshire University Online

July 2018 – Present

High School Diploma

Pierce College High

July 2018

Certifications & Licenses

Driver’s License

Motor Vehicle Salesman

References

Available upon request.

Contact this candidate