Remote-Ready Operations Team Leader
Resume:
F
Yolanda
Ferrara
Ferrarayolanda@gmail.
com
Jacksonville, FL 32217
SUMMARY
Dynamic team leader specializing in employee training, conflict resolution, and operational management. Proven track record of enhancing team performance and customer satisfaction through effective mentoring and problem-solving strategies. Consistently exceeds expectations by fostering a collaborative work environment and driving continuous improvement.
SKILLS
• Operational management
• Staff supervision
• Employee training
• Team building
• Conflict resolution
• Inventory control
• Customer relationship management
• Complex problem-solving
• Attention to detail
• Verbal and written communication
• Mentoring
EXPERIENCE
Team Leader
Saint Augustine, Florida
Buc-ee's/ May 2023 to Current
Mail Handler
Jacksonville, FL
United States Post Office/ Nov 2021 to May 2023
Completed manager in training program, developing key leadership skills to support team effectiveness.
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Traveled nationwide to train staff and support successful store openings, enhancing team readiness.
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• Set clear expectations for team members, providing consistent support and guidance.
• Resolved conflicts within team, promoting a constructive workplace atmosphere. Supervised daily operations of 28 to 32 employees, ensuring optimal performance levels.
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Recognized with promotion for outstanding customer service and dedication within first 3 months of employment.
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Led training sessions on company policies for new employees using varied instructional techniques.
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Streamlined production by assessing departmental needs and delegating tasks, improving workflow efficiency.
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Learned all aspects of a Manager including Warehouse and Gift, Deli and Maintenance, Receiving, ordering, stocking, scheduling, deployments, safety.
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Facilitated loading and unloading processes for trucks with mail packages and materials, ensuring efficient workflow.
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Coordinated with peers to complete large shipment orders on time during peak mailing periods.
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• Organized and prioritized workloads to meet service targets successfully.
• Executed daily tasks with precision, enhancing overall operational effectiveness. Bartender Supervisor
Tampa, Florida
Chilis/ Aug 2019 to Jul 2021
• Applied problem-solving skills to address issues swiftly and effectively.
• Engaged in teamwork to foster a productive work environment. Trained new bartenders on drink preparation and service excellence, enhancing team performance and customer satisfaction.
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• Ensured cleanliness and organization of bar area, adhering to safety regulations. Resolved customer complaints effectively, fostering positive experiences and encouraging repeat business.
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• Handled bar tabs accurately, processing cash and credit card transactions efficiently. Monitored alcohol consumption levels to safeguard against over-intoxication and underage serving.
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Collaborated with various departments to maintain service quality standards, ensuring seamless operations during peak times.
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• Obtained ServSafe certification to enhance food safety practices.
• Acknowledged by management for outstanding contributions to customer service. EDUCATION AND TRAINING
Insurance Adjuster License: Insurance Adjuster License Florida State College Jan 2023
Jacksonville, FL
Quincy High School
Quincy, MA
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