Remote Administrative Operations & Contract Management

Michelle Gallo

Fairmont, WV 681-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with more than 30 years of experience in administration, contract management, customer service, operations, property administration, leadership, and community event coordination. Served as a USPS Postal Contractor for 26 years, demonstrating strong independence, organization, reliability, attention to detail, and accountability. Additional experience includes housing administration, coaching, and event direction. Fluent in medical terminology with formal medical assisting training. Seeking a remote position where strong administrative, communication, customer-service, and organizational skills can contribute to a professional team. PROFESSIONAL EXPERIENCE

USPS Postal Contractor / Manager

1999–2025

• Managed daily operations and responsibilities associated with a USPS postal contract.

• Maintained organized records and administrative documentation.

• Provided professional customer service and responded to customer needs.

• Managed responsibilities independently while meeting operational requirements and deadlines.

• Demonstrated reliability, organization, attention to detail, and accountability.

• Communicated professionally with customers, postal personnel, and community members. Secretary — Unity Terrace Apartments

1994–1999 Fairmont, WV

• Provided administrative and clerical support for a low-income housing community.

• Maintained records, documentation, and correspondence.

• Assisted residents with administrative questions and requests.

• Communicated professionally with residents, staff, and other parties.

• Handled sensitive information with professionalism and discretion.

• Organized office responsibilities and supported daily property operations. Cheerleading Coach

Fairmont, West Virginia Schools

• Coached and mentored student athletes.

• Organized practices, activities, and team responsibilities.

• Developed leadership, teamwork, discipline, and communication skills among participants.

• Maintained a positive, structured, and supportive team environment. Pageant Director

Three Rivers Festival — Fairmont, WV

• Directed and coordinated pageant activities and events.

• Organized participants, schedules, communications, and event details.

• Worked with community members and participants to coordinate successful events.

• Demonstrated strong leadership, organization, communication, and event-management skills. EDUCATION & PROFESSIONAL DEVELOPMENT

New Philadelphia High School — College Preparatory Studies, 1986 OIC Technical Academy — Medical Assisting, completed 1996 The 7 Habits of Highly Effective People — Training Completed Extreme Couponing — Training / Instruction Completed CORE SKILLS

Administrative Support • Contract Management • Office Management • Customer Service • Operations Management • Records Management • Scheduling & Organization • Medical Terminology • Medical Assisting • Healthcare Documentation & Communication • Community Relations • Event Coordination • Leadership & Team Building • Written & Verbal Communication

• Problem Solving • Attention to Detail • Independent Work • Confidential Information Handling • Computer & Office Skills • Remote Administrative Support

TARGET POSITIONS

Remote Administrative Assistant • Virtual Assistant • Medical Administrative Support • Customer Service Representative • Operations Coordinator • Office Support • Remote Coordinator

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