Delivery Driver and Customer Service Professional

Jessica Stewart

Lillington, NC *****

+1-910-***-**** - *.************@*****.***

Professional Summary

Professional experienced with customer service, sales, and medical assistant. Fast learner if training is required with the company.

Skills

• Route driving • Driving

• GPS • Customer assistance

• Package delivery • Microsoft Excel

• Microsoft Outlook • Microsoft Word

• Microsoft Teams • Windows

• Typing • Order Picking

• Sales support • Team collaboration

• Loading and unloading • Logistics coordination

• Upselling • High-end sales

• Lead prospecting • Product promotions

• Store management • Vehicle operation

• Merchandising • Management

• Client relations • Records administration

• Conflict management • Relationship Management

• Records management • Quality audits

• Interpersonal • Labor & delivery

• Moving • Sales

• Driver communication tools • Alcohol sales

• Mobile devices • Organizational skills

• Writing skills • Pallet jack

Work History

04/2026 to Current Spark Delivery Driver

Spark – Fuquay-Varina, NC

• Navigated and optimized delivery routes using GPS technology to enhance speed.

• Delivered packages efficiently, ensuring timely arrival at customer locations. Maintained accurate records of deliveries and customer interactions for tracking purposes.

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• Collaborated with team members to coordinate logistics and streamline operations. 07/2023 to 04/2026 Customer Service Representative SelectQuote – Kansas City, KS

• Pitched services aligned with client medical coverage to enhance access to care

• Identified local resources to support clients' daily living needs

• Worked remotely to complete assigned tasks work answering phones and emails Assisted customers in selecting appropriate insurance products tailored to their unique needs.

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Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.

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• Help schedule doctor appointments and have their meds delivered 04/2021 to 07/2023 Sales/Customer Service Representative Conduent – Lillington, NC

• Prepared detailed sales quotes for customer inquiries Assisted customers in completing orders to ensure satisfaction and timely processing

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• Processed payments over the phone to facilitate transactions efficiently

• Provided a friendly greeting to customers at the entrance

• Provided customers with order updates to keep them informed and engaged

• Sales quotes

• Process payments and enter their current information

• Open investigations on orders

• Recorded detailed notes on customer orders for accuracy on the orders 09/2020 to 01/2021 Warehouse Associate

Amazon – Garner, NC

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

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• Inspected incoming and outgoing shipments to verify accuracy and prevent errors. Labeled and moved customer orders accurately to meet shipment timetables and reduce errors.

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Inspected incoming and outgoing shipments to verify accuracy and ensure compliance with standards.

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• Used hand-held devices and computers

Conducted inventory control by counting and stocking merchandise to maintain accurate inventory levels.

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• Demonstrated problem-solving strength by analyzing issues and finding solutions. Operated material handling equipment to efficiently transport products within warehouse facilities.

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07/2012 to 09/2020 Store Manager

Circle K – Spring Lake, NC

Created store schedules aligned with forecasted customer traffic and employee expertise to optimize service delivery.

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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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Assisted customers at front counter by addressing product inquiries and enhancing overall shopping experience.

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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

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Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.

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Completed all point of sale opening and closing procedures, including counting contents of cash register.

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Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.

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• Trained and mentored staff to enhance customer service and operational efficiency. Education

06/2010 High School Diploma

Midway High School - Newton Grove, NC

Certifications

• Driver's License

• Non-CDL Class C

Languages

English

Full Professional

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