10+ Years Office & Customer Operations Leader

Debbie Jones

Peoria, IL

**********@*****.*** 309-***-****

Professional Summary

Highly organized and detail-oriented professional with 10+ years of experience in leadership, office administration, operations, and customer service. Proven ability to manage multiple priorities, maintain accurate records, communicate effectively, and solve problems independently. Skilled in Microsoft Office, Google Workspace, data entry, scheduling, documentation, and customer support. Known for professionalism, reliability, adaptability, and delivering high-quality work in fast-paced environments.

Core Skills

Customer Support

Email & Chat Communication

Office Administration

Data Entry

Recordkeeping

Microsoft Office (Word, Excel, Outlook)

Google Workspace

Calendar & Schedule Management

Internet Research

Documentation

Problem Solving

Written Communication

Time Management

Team Leadership

Training & Coaching

Inventory Management

Operations Coordination

Attention to Detail

Web-Based Software

Professional Experience

Store Manager – Dollar General Peoria, IL

May 2022 – Present

Direct daily operations of a high-volume retail location while ensuring compliance with company policies and procedures.

Lead, train, and coach team members to achieve operational and customer service goals.

Manage scheduling, payroll support, inventory, merchandising, and daily reporting.

Analyze operational reports and resolve issues to improve efficiency and productivity.

Deliver outstanding customer service by resolving concerns professionally and efficiently.

Maintain accurate documentation while balancing multiple priorities in a fast-paced environment.

Office Manager – Handyman Construction Peoria, IL

November 2019 – Present

Coordinate scheduling, customer communication, invoicing, and project documentation.

Maintain organized electronic and paper records with a high degree of accuracy.

Communicate with customers, vendors, and contractors through phone and email.

Support business operations by tracking projects, materials, and appointments.

Prepare reports and maintain confidential business information.

Caregiver

Provided compassionate care while maintaining confidentiality and professionalism.

Assisted with scheduling, documentation, and daily client needs.

Communicated effectively with families and healthcare professionals.

Built trusting relationships through patience, empathy, and reliability.

Education

High School Diploma

Some College Coursework

Technical Skills

Microsoft Word • Microsoft Excel • Microsoft Outlook • Google Docs • Google Sheets • Gmail • Microsoft Teams • Zoom • Data Entry • Web-Based Applications • ChatGPT & AI Productivity Tools

Professional Strengths

Exceptional attention to detail

Strong organizational skills

Excellent written communication

Fast learner of new technology

Self-motivated and dependable

Able to work independently with minimal supervision

Dedicated to accuracy and quality

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