Restaurant General Manager and Marketing Assistant

Chelsey Freeman

Chickasha, OK +1-580-***-**** ***************@*****.***

Work Experience

General Manager

Chicken Express Post, TX

December 2024 to Present

I currently lead and manage a Team of employees responsible for serving hot food and cold beverages to both local and traveling consumers, while ensuring proper procedure and food safety in the work place. I train and coach 3-4 shift managers as well as 12-16 crew members. I am responsible for Inventory, Ordering product, ensuring that product is not wasted and equipment is handled properly, catering and invoices, hiring eligible employees, handling all customer concerns and complaints as well as conflict resolution within the store involving both management and/or employees, making schedules weekly, controlling labor, food and product costs, and using appropriate discretion regarding my stores best interests for revenue and daily service operations, follow and enforce all company policies and procedures, and so much more.

Telephone Marketing

Telephone Marketing Services Lubbock, TX

February 2024 to Present

Answering calls from potential customers. Sharing details about products including features prices and benefits. Entering, verifying and backing up data. Disposition calls appropriately according the customers interest and need of service. Following up on previous customers and potential sales. Assistant Manager

Chicken Express Post, TX

June 2023 to January 2024

Ensure exceptional customer service and food preparation efficiency. Coordinate and lead team of employees, manage inventory, and process transactions. Uphold all food safety and health standards, help manage food and labor costs, count and balance registers and make daily bank deposits. Warehouse Associate

Hobby lobby DC Oklahoma City, OK

June 2017 to April 2018

Load, transport, pack, and ship materials. Keep inventory records, process and ship orders accurately. Inspect products for damage. Follow all safety protocol and Warehouse procedures. Youth Guidance Specialist

SEQUOYAH ENTERPRISES Chickasha, OK

January 2012 to June 2014

Ensure the safety and wellbeing of all minor clients. Lead, guide and direct youth in daily activities. Counsel youth on independent emotional and behavioral hurdles. Lead therapy groups for adolescent behavioral health benefits. Coordinate daily and weekly activities for the youth and transport Education

Business Management (1 year college)

Tulsa Community College Tulsa, OK

September 2009 to May 2010

High school diploma

Tulsa Hope Academy Tulsa, OK

August 2007 to May 2009

Upper secondary education

High school diploma or GED

Skills

Sales management systems proficiency Sanitation procedures Retail sales Math Group Therapy Forecasting Recruitment agencies Microsoft Excel Sales Leadership development Print advertising Retail management HRIS Managing food service teams - Largest food service team managed (More than 20 team members) Computer literacy Administrative experience Referrals

(candidate sourcing) Report writing Organizational budget management Cost control Bar Food portion control procedures Working with individuals with mental health conditions Increasing staff retention rates Autism Experience Data entry Box truck Team development POS systems Team leadership Profit and loss analysis Financial forecasting Supervising experience Conference training method Financial performance measurement Teamwork Job shadowing

(employee development activity) Management Program development Kitchen hygiene Workshop facilitation Employee relations Communication skills Coaching Recruiting Fashion retail Payroll Food preparation POS Payroll processing Moving Manual handling Door-to- door Operations management Marketing Internal hiring Consultative selling Basic math Telecommunication Professional development support Algebra On-the-job training (training delivery method) Cross-selling Crisis Management Manager experience Attention to detail Food service inventory management Microsoft Office E-learning (training delivery method) Inventory control Retail math Cargo van operation Working with people with developmental disabilities Security Driving Formal training programs Floor care Groundskeeping Microsoft Word De-escalation techniques Floor cleaning Customer communication Team motivation

(leadership skill) Deposits Cash handling Sales strategy Team management Staff development Clear language communication Customer service Profit & Loss statement Customer relationship management Computer skills Conflict Management Employee engagement English Staff training Guest services Catering Addiction Counseling Property management Accounting Staffing management Office experience Cooking Operating systems Role-playing (training delivery method) Distribution operations Decision making Computer operation Hotel restaurant experience Delegation Mentoring Seminar Cash register Process management Waste removal HR legal compliance Crisis Intervention Fine dining experience Overseeing training Microsoft Outlook Manual transmission Sales management Research Typing Managing hospitality teams Customer relationship building Customer inquiry handling Client relationship development Outdoor work Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (21-50 sessions) Strategic planning Inventory management Law enforcement Delivery driver experience Conflict resolution Job board recruitment Product demos Customer satisfaction surveys Fast food restaurant experience Networking event recruitment Social media (candidate sourcing) Sales team management Defensive driving Quick service & fast food restaurant Behavioral health Food safety management Food service management - Food service management experience (11–15 years) Financial services Interpersonal skills Financial management Food service Buffet experience Self-directed learning Casual dining experience Task prioritization Store opening/closing procedures Restaurant management Cleaning Inside sales GPS Community engagement canvassing Van driving Vendor relationship building Ability to follow instructions Telemarketing Office management Organizational skills Performance management Business development Complaint handling Budgeting Delivery driving Cash reconciliation Cold calling Staff scheduling Writing skills Store management Food Safety Behavioral Therapy Customer complaint resolution Patrolling Upselling Dependability

Certifications and Licenses

Food Safety Manager Certification

Driver's License

Food Safety Certification

ServSafe

First Aid Certification

Food Handler Certification

CPR Certification

Additional Information

Authorized to work in the US for any employer

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