Retail & Telecommunications Store Manager

Alicia Ealons

**** **** ***** ****** • Birmingham, AL 35208

Phone: 205-***-**** • Email: **************@*****.*** Professional Summary

Dedicated customer service and retail management professional with over 10 years of experience across telecommunications and retail environments. Proven leader in driving sales, managing store operations, motivating teams, and delivering exceptional customer satisfaction. Award-winning top performer consistently recognized for exceeding goals, maintaining operational accuracy, and representing company values with excellence.

Professional Experience

Verizon Wireless — Customer Service Representative / Keyholder / Manager Homewood, AL • October 2024 – Present

Supervisor: Shamiracle Swift • 334-***-****

• Manage store shifts, including opening and closing procedures.

• Perform cash handling, safe counts, deposits, and financial accuracy checks.

• Lead team members and support meeting daily sales goals and metrics.

• Provide high-level customer service, troubleshooting, and product recommendations.

• Recognized as a top performer in the Coastal Plains territory.

• Earned multiple sales and customer service awards. T-Mobile — Keyholder / Shift Leader / Manager

Birmingham, AL • April 2021 – September 2024

Supervisor: Natalie Harris • 205-***-****

• Supervised store operations, inventory counts, shipping, and merchandise organization.

• Led sales floor initiatives and coached team members.

• Responsible for opening/closing procedures and cash handling.

• Achieved #1 Sales Representative in the district for two consecutive years.

• Received multiple leadership and performance awards. Home Depot — Appliances Associate / Customer Service Support Trussville, AL • March 2020 – April 2021

Supervisor: Shatonja Mitchell • 205-***-****

• Assisted customers with appliance sales and service needs.

• Performed cash handling, returns, and customer support.

• Completed opening/closing duties and supported inventory accuracy.

• Earned sales awards and Employee of the Month recognitions. Education

Ensley Magnet High School

Birmingham, AL

General Diploma • GPA: 3.0 • Graduated 1994

University of Alabama at Birmingham (UAB)

Birmingham, AL

Associate Degree in Business • GPA: 3.1

Virginia College

Homewood, AL

Business Administration & Cosmetology Studies • Graduated January 2011 Skills

• Customer Service & Support

• Retail & Wireless Sales

• Shift Leadership

• Keyholder Responsibilities

• Cash Handling & Safe Counts

• Opening & Closing Procedures

• Inventory Control & Merchandising

• Problem-Solving & Conflict Resolution

• Team Coaching & Motivation

• Communication & Relationship Building

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