Remote Customer Service Representative (10+ Years)

Jason Jones

Kokomo, IN • Remote (Fully Remote) • 765-***-**** • ***********@*****.***

Seeking Full-Time Remote Customer Service Representative Opportunities

PROFESSIONAL SUMMARY

Reliable, clear-communicating customer service professional with 10+ years of client-facing experience resolving inquiries, troubleshooting issues, and maintaining accurate records across live, high-volume interactions. Proven track record managing client communications via phone, email, and web-based platforms while consistently meeting professionalism and accuracy standards. Comfortable learning new software quickly and juggling multiple systems or browser tabs at once. Currently completing a Bachelor of Science in Information Technology at Purdue Global University alongside a Google IT Support Certificate, building additional troubleshooting and technical-support skills. Maintains a quiet, dedicated home office with reliable high-speed internet and is available full-time.

CORE COMPETENCIES

Client Communication (Phone, Email & Chat) • Issue Troubleshooting & Root-Cause Resolution • Accurate Record-Keeping & Documentation

Multi-Platform / Multi-Tab Software Use • Escalation & Team Collaboration • Professional, Polite Demeanor Under Pressure • Fully Remote Work

PROFESSIONAL EXPERIENCE

Owner / Customer Relations Lead 2021–2025

Provide-A-Ride, LLC • Kokomo, IN

•Served as the primary point of contact for clients, responding to inquiries by phone and message and resolving service issues promptly and professionally.

•Troubleshot day-to-day client and scheduling issues, identifying root causes and providing clear, actionable solutions to keep service running smoothly.

•Maintained accurate, detailed records of client interactions, contracts, and service updates, and managed a business website and multiple communication platforms simultaneously.

Customer Relations / Dispatch 2021–2022

Kokomo Rides • Kokomo, IN

•Responded to incoming client calls and requests in a timely, professional manner, relaying accurate, time-sensitive information under pressure.

•Resolved scheduling conflicts and client concerns quickly, escalating complex issues to appropriate parties when needed to minimize service disruption.

•Maintained detailed, accurate operational logs and documentation for every client interaction, reinforcing strong attention to detail.

Driver 2017–2018

Kokomo Cab • Kokomo, IN

•Delivered dependable, professional customer service under time pressure, communicating clearly with clients and dispatch to coordinate real-time service.

Independent Contractor – Search Evaluator & Transcriber 2023–Present

Appen / Clickworker • Remote

•Operate and navigate multiple web-based platforms and browser tabs simultaneously in a structured, guideline-driven remote workflow.

•Follow detailed written protocols independently, troubleshooting platform issues and resolving task-level problems without direct supervision.

•Document findings clearly and precisely to support quality standards, demonstrating consistent accuracy in a fully remote, self-managed role.

EDUCATION

Bachelor of Science in Information Technology – In Progress

Purdue Global University • Chancellor's List 2024 • Expected Graduation January 2027

Google IT Support Certificate – In Progress (4 of 5 courses complete)

Coursera / Google

TECHNICAL & PLATFORM SKILLS

Phone, Email & Live Chat Support • Internal Database / CRM Data Entry • Multi-System & Multi-Tab Software Use • Microsoft Word / Excel • Google Sheets / Docs • Web-Based Support Platforms • Reliable High-Speed Home Internet & Quiet Home Office

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