Chiropractic Office Manager and Assistant

Willena Scott

OFFICE MANAGER / ASSISTANT

CONTACT

Denver, CO 80204

479-***-****

**********@*****.***

SKILLS

•Patient scheduling (two providers)

•Personal injury billing

•Auto insurance & attorney coordination

•X-rays & therapy support

•Records management

•Data entry & reporting

•Customer service

•Cash handling & deposits

•Staff training & documentation

SOFTWARE

•Jane App

•Microsoft Excel & Office

•Google Drive & Workspace

EDUCATION

Northside High School

Diploma, 1997

Honors graduate — finished a year early

Petra Allied Health

Phlebotomy Technician Certificate — 67-hour course, 2005

CERTIFICATIONS

Colorado Chiropractic Assistant X-Ray Training

ChiroCredit — 24 CE hours, 2024–2025

PROFILE

Office Manager for a two-doctor chiropractic clinic with 13+ years of front-office and customer service experience. Runs scheduling, personal injury and insurance billing, attorney coordination, and staff training — organized, upbeat, and dependable.

EXPERIENCE

Office Manager The Disc Chiropractic

Feb 2024 – July 2026 · Wheat Ridge, CO

•Run daily front-office operations for a two-doctor clinic — scheduling, phones, email, scanning, faxing, and patient records

•Manage personal injury billing and work directly with attorneys and auto insurance companies on patient claims

•Coordinate with an outside billing company on all insurance-patient billing

•Take patient X-rays and assist with treatments including shockwave therapy and spinal decompression

•Build patient folders, travel cards, and maintenance care plans; prep charts for day-one and day-two visits

•Track and report clinic statistics and manage patient reviews

Office Assistant Caropractor Inc (auto dent repair)

Apr 2022 – Feb 2024 · Aurora, CO

•Handled front-desk customer service, phones, and appointment scheduling

•Created work files and uploaded photos to build and match repair estimates

•Ordered parts, processed returns, and kept the parts room organized

Office Assistant Weiser Engineering

Oct 2021 – Apr 2022 · Arvada, CO

•Provided office support including filing, assembling project folders, and scanning documents

•Filled in across roles wherever the office needed help

Circulation Assistant Fort Smith Public Library

Dec 2012 – Apr 2021 · Fort Smith, AR

•Ran the circulation desk: check-in/check-out, patron accounts, overdue fines, cash handling, and deposits

•Held primary responsibility for the library’s audio/visual collection (DVDs, CDs, audiobooks)

•Helped patrons with computers and internet access and set them up on digital library services

•Maintained accurate, confidential inventory and patron records

•Served nine years as a lead team member for Black Tie Bingo, the library’s primary fundraising event

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