Outbound Customer Relations Specialist

LaQuinta Moneyham

** *** ** ********, ** ***** +1-334-***-**** *************@*****.***

Professional Summary

Adaptable customer relations professional with 9+ years of experience in customer service, quality control, and order management. Proven skills in client communication, conflict resolution, and process improvement, eager to leverage relationship-building and negotiation abilities in an outbound specialist role focused on establishing high-value partner networks. Possesses a strong track record in managing operational challenges and driving customer satisfaction. Work Experience

Customer Service Representative

Qualfon/Dialog-Direct(Remote) Cour de lene Idaho August 2023 to October 2025

• Delivered remote customer service managing inquiries about schedules, accounts, and technician appointments to maintain client satisfaction and retention

• Coordinated appointment scheduling and handled customer communication efficiently to support operational workflows Order Selector and Packager

Digital Marketing Services Pelham, AL

2011 to May 2016

• Selected and prepared inventory items accurately for order shipment, ensuring timely fulfillment and customer satisfaction

• Maintained precise inventory records to support production demands and operational efficiency

• Assisted customers with order inquiries, promoting positive company image and fostering customer loyalty Quality Control and Machine Prep

GOLDEN FLAKE Birmingham, AL

July 2009 to April 2011

• Conducted quality control by examining products and sorting defective items to uphold production standards

• Cleaned and serviced machinery during shift changes to ensure operational readiness and safety compliance

• Maintained a clean and safe work environment adhering to company safety protocols

• Prepared flavor controls for products to meet quality specifications Education

High School Diploma

Luverne High School Luverne, AL

August 1997 to May 2001

Upper secondary education

Bachelor's degree

Skills

Customer service Client relationship management Customer communication Appointment scheduling Outbound sales Negotiation Lead generation Sales Call center experience Active listening Problem-solving Time management Organizational skills Conflict management Process improvement

Languages

Spanish

Bilingual

Multilingual

English

Additional Information

Authorized to work in the US for any employer

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