Customer Service & Restaurant Operations Professional
Resume:
Shamya Spikes
Los Angeles, CA *****
***************@*****.***
Work Experience
Cashier/Server/Hostess
Tacos Tu Madre - Los Angeles, CA
September 2021 to April 2022
- Set up tables/chairs and other duties to prepare restaurant before opening
- Received and fulfilled both customer and delivery orders
- Trained new employees on various restaurant functions
Customer Service Representative
VXI Global Solutions - Los Angeles, CA
August 2020 to October 2020
- Provided excellent service while handling inbound calls from AT&T customers
- Resolved customer issues and inquiries utilizing various tools
- Offered additional promotions after each customer interaction
Customer Service/Sales Representative
Sutherland Global Solutions - Rochester, NY
April 2019 to February 2020
• Assisted AT&T customers with technical issues for their devices
• Helped customers resolve billing issues
• Sold phones, DirecTV subscriptions, plans, and internet packages to both new and existing customers
Customer Service Representative
ADT Security Services - Rochester, NY
May 2018 to January 2019
- Ensured that customers received exceptional customer care in regards to their home alarm system
- Assisted distressed customers during crises
- Helped troubleshoot customer alarm systems
Hostess/Trainer
Texas Roadhouse - Rochester, NY
January 2017 to March 2018
- Greeted guests with a smile as they entered the restaurant
- Guided customers to open tables
- Trained new employees on various hostess duties
Customer Service Representative
Xerox - Rochester, NY
July 2016 to December 2016- Answered phone calls regarding any general Verizon Wireless customer issue/complaint
- Formed creative solutions to customers' issues
- Created positive relations between Verizon customers and the Verizon company
Hostess
Olive Garden - Rochester, NY
August 2015 to July 2016
- Welcomed guests as they entered the restaurant
- Assisted guests in finding a table
- Managed wait times to ensure that customers were seated as quickly as possible
Education
High school diploma
Robert Brown High School - Rochester, NY
September 2012 to February 2016
Skills
• Hospitality (2 years)
• Customer Service (5 years)
• Microsoft Office (10+ years)
• Customer Support
• Call Center
• Restaurant experience
• Host/Hostess
• Serving Experience
• Upselling
• Guest Services
• Microsoft Word
• Cashiering
Certifications and Licenses
ServSafe
Food Handler Certification
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