Hospitality & Operations Manager

AMBROJHA SWEET

Los Angeles, CA 747-***-**** *********@*****.***

HOSPITALITY & OPERATIONS MANAGER

Restaurant Operations Team Development Guest Experience Business Leadership

PROFESSIONAL SUMMARY

Hospitality and operations leader with 20+ years of progressive experience across restaurant service, healthcare training, fitness management, and entrepreneurship. Proven ability to lead front- and back-of-house teams, strengthen guest experiences, develop employees, manage cash controls, and maintain quality and compliance standards in fast-paced environments. Recognized through multiple promotions for leadership, subject-matter expertise, curriculum development, and consistent performance.

CORE COMPETENCIES

Restaurant Operations FOH & BOH Leadership Guest Experience Team Coaching & Development

Shift Supervision Order Expediting Food Quality & Safety Conflict Resolution

POS Systems Cash Reconciliation Microsoft Excel Closing Procedures

Training Facilitation Curriculum Development Hiring & Onboarding Process Improvement

PROFESSIONAL EXPERIENCE

AC BBQ Supervisor

Jul 2025 - Aug 2026

• Supervised five FOH and BOH employees per shift, coordinating service priorities and supporting a collaborative, guest-focused team environment.

• Expedited and fulfilled orders while monitoring accuracy, presentation, timing, and food quality before service.

• Engaged patrons, recommended menu items and courses, and resolved guest or team concerns professionally.

• Operated the POS system, balanced registers, and tracked daily reconciliation information in Microsoft Excel.

• Led closing procedures and maintained clean, organized, food-safe work areas throughout each shift.

Miso Saucy LLC Founder & CEO

2024 - Present

• Founded and operate a culinary business providing personal and private chef services featuring proprietary savory sauces and fusion flavors.

• Manage client relationships, menu planning, purchasing, scheduling, service execution, brand development, and day-to-day business administration.

• Maintain quality, sanitation, and hospitality standards while tailoring culinary experiences to client preferences.

Force Fitness General Manager

Nov 2019 - Jun 2023

• Managed daily business operations and provided direct oversight, coaching, and performance support for two employees.

• Posted positions, conducted interviews, extended offers, approved timesheets and PTO, and recommended merit increases.

• Supported business development through vendor and healthcare-benefit research, contract comparisons, social media, and brand initiatives.

• Contributed to studio amenities, apparel and packaging concepts, and original recipes for the member juicing station.

PROFESSIONAL EXPERIENCE - CONTINUED

Health Net Inc. / Centene Training & Development Specialist II / SME

Aug 2013 - Nov 2019

• Served as a subject matter expert for Medical Management, developing curriculum, protocols, facilitator materials, and systems-training content used by training staff.

• Designed and facilitated in-person, remote, and blended learning for groups of 10-32 participants; programs ranged from one-day sessions to multi-week courses.

• Partnered with Compliance to support HIPAA certification refreshers and other department-specific regulatory training needs.

• Applied specialized training in speech, facilitation, and curriculum development to strengthen learner engagement and instructional consistency.

• Evaluated training methods, established measurable development standards, and presented improvement recommendations to management.

• Earned multiple promotions and recognition throughout tenure for performance, leadership, and expanding subject-matter responsibility.

Health Net Inc. Training & Development Specialist II - Claims

Jan 2010 - Aug 2013

• Coordinated and facilitated Claims training aligned with DMHC and CMS compliance objectives and changing business needs.

• Developed and updated curricula, training modules, quality measures, and performance-tracking spreadsheets.

• Processed claims across lines of business and collaborated across departments to improve shared processes and operational consistency.

• Completed internal audits and maintained monthly forecasts and accomplishment summaries for leadership review.

Health Net Inc. Senior Appeals & Grievances Case Coordinator

Aug 2005 - Dec 2009

• Conducted weekly mentoring sessions to strengthen associate performance and effective case handling.

• Compiled inventory and workload reports, interpreted trends, and recommended resource-allocation action plans to management.

• Served as the primary resource for questions, coaching, and complex case-handling support.

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• ServSafe Certifications - Active

• California Responsible Beverage Service (RBS) Certification - Active

• Specialized Training: Speech, Facilitation, and Curriculum Development

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