Operations & Compliance Revenue Leadership

LEIGHA PICKETT

Operations Manager Project Management Revenue, Marketing & Compliance Leadership

Avon, Ohio

Phone: 440-***-**** Email: ****************@*****.*** PROFESSIONAL SUMMARY

Operations Manager with 8+ years of experience leading complex, service-driven organizations. Began career managing bar and restaurant operations, then expanded into grounds and outdoor operations driven by a passion for creating welcoming, pristine environments. Leadership style shaped by working alongside veterans, where discipline, accountability, and pride in presentation are non-negotiable. Progressed into senior operations leadership overseeing people, projects, payroll, compliance, marketing communications, and revenue growth. Hands-on executor known for taking ownership, maintaining high standards, and ensuring results are delivered - every time. CORE COMPETENCIES

Operations Management • Project Management • Scheduling & Job Flow • Crew Supervision • Sales & Estimating • Customer Support • Revenue Growth • Marketing & Communications • Graphic Design & Promotions • Email Campaigns • Vendor & Contractor Coordination • Materials Ordering & Logistics • Payroll Administration • Regulatory Compliance • Municipal & Community Partnerships • Event & Entertainment Scheduling

PROFESSIONAL EXPERIENCE

Operations Manager / Director of Operations - Private Membership Organization Avon, Ohio

• Led daily operations for a full-scale private membership organization including restaurant, bar, rentals, grounds, events, regulated gaming, and communications

• Directed over $700,000+ in capital improvements including parking lots, electrical upgrades, roofing, awnings, pavilions, patios, and hardscape projects

• Increased profit and revenue by 71% over four years through operational efficiency, scheduling improvements, expanded events, and consistent marketing outreach

• Planned and executed all marketing communications including graphic design, advertising, email campaigns, and monthly, weekly, and annual updates

• Created promotional materials to support events, entertainment scheduling, and revenue-generating initiatives

• Coordinated crews, contractors, inspectors, vendors, and material deliveries to keep jobs on schedule

• Oversaw full-cycle payroll, reporting, and compliance with Ohio Attorney General regulations

• Managed audits and documentation for multimillion-dollar quarterly regulated revenue

• Built strong working relationships with the City of Avon, local schools, Boy Scouts, and veteran organizations

• Led large-scale community and veteran-focused events (600+ attendees) using staff and volunteer teams LEADERSHIP & EXECUTION PHILOSOPHY

• Leadership shaped by veterans who instilled discipline, accountability, and pride in execution

• Hands-on operator and problem solver - willing to step in personally to maintain standards

• Believe clean, organized, and welcoming environments drive trust, engagement, and revenue

• Known as a doer who ensures work gets completed correctly, communicated clearly, and followed through consistently

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