Administrative Support Supervisor and Office Leader
Resume:
Chantell Ennis
Burlington, NC *****
336-***-**** - *************@*****.*** - WWW: Bold.Pro
PROFESSIONAL SUMMARY
Experienced with managing administrative tasks and team leadership. Utilizes organizational skills to ensure smooth office operations. Track record of effective communication and problem-solving.
Dependable Administrative Assistant possessing excellent communication and time management abilities.
ACCOMPLISHMENTS
Recognized as UNC Carolina Care All Star for 2019 for outstanding patient services and team contributions.
•
• Diversity Equity and Inclusion Champion 2022
SKILLS
• Administrative coordinator • Organizational leadership
• Scheduling and planning • Microsoft Office
• Record management • Cross-functional teamwork
• Patient relations • Time management
• Problem-solving • Team collaboration
• Attention to detail • Relationship building
WORK HISTORY
06/2023 to Current ADMINISTRATIVE SUPPORT SUPERVISOR UNC Health Care – Chapel Hill, NC
Oversaw daily administrative operations, enhancing compliance with organizational policies and streamlining workflows.
•
Hired, managed, and trained staff while establishing and monitoring performance goals and conducting annual reviews.
•
Delegated tasks to administrative support staff, optimizing organization and enhancing overall office efficiency.
•
Maintained accurate records and documentation systems, ensuring data integrity and accessibility for stakeholders.
•
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
•
Assisted in the recruitment process by reviewing resumes, conducting interviews, and making hiring recommendations to senior management.
•
Coordinated communication between departments, fostering collaboration and information sharing across teams.
•
Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
•
Resolved patient complaints efficiently, balancing both patient satisfaction and company interests in each case handled.
•
12/2022 to 06/2023 ADMINISTRATIVE SPECIALIST/ PROCEDURE SCHEDULER UNC Health Care – Chapel Hill - Hillsborough, NC
Coordinated remote scheduling of calls for terminations of pregnancy, facilitating timely access to care for patients.
•
Utilized Microsoft Teams to collaborate with internal departments for scheduling patient appointments for ultrasounds and genetic counseling, improving coordination.
•
Maintain in-basket and work queue for UNC Family Planning Hillsborough procedure scheduling and UNC Neonatal Perinatal Clinic.
•
Access Microsoft Teams to correspond with internal departments to schedule patient appointments for Ultrasounds and Genetic counseling.
•
Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
•
07/2022 to 12/2022 REVENUE CYCLE REPRESENTATIVE
UNC Rex Healthcare – Chapel Hill, NC
Obtained prior authorizations and reviewed status requests for echocardiograms, MRIs, ultrasounds, and CT scans to ensure timely patient care.
•
Accessed insurance payor websites including BCBS of NC, UMR, Humana, Cigna, Aetna, Medicaid, and Medicare for procedure approvals and pre- certifications, facilitating coverage clarity.
•
Tracked and managed cases to ensure timely follow-up. within a timely manner using tracking/ case number.
•
• Follow up on cases within a timely manner using tracking/ case number. Maintained reports of pending and approved cases to support workflow management and ensure compliance.
•
03/2018 to 07/2022 ADMINISTRATIVE ASSOCIATE/ SPECIALIST UNC Health Care – Chapel Hill, NC
Coordinated interactions among Benign Hematology, Therapeutic Infusion, and Allergy and Immunology departments to improve operational workflows.
•
Directed patient communication to appropriate department personnel, resolving inquiries and improving patient satisfaction.
•
Directed patient communication to appropriate department personnel and offered information to resolve inquiries, boosting patient satisfaction.
•
Worked email, In-basket, and workque requests. Entered data into EPIC database for all patients and followed up on all cases within 48 hours.
•
Managed email communications efficiently, Oversaw in-basket tasks effectively, and workque requests. Input data into EPIC database system for all applicable patients and conducted follow-up on all cases recorded within 48 hours.
•
• Delivered patient messages using Well App to ensure timely communication. Performed duties independently while working remotely from home to maintain productivity.
•
Streamlined scheduling and calendar management, ensuring timely appointments for healthcare professionals.
•
05/2013 to 03/2018 ADMINISTRATIVE ASSOCIATE
UNC Heath Care – Chapel Hill, NC
• Handled incoming calls promptly.
• Scheduled outpatient appointments
• Managed filing system, entered data and completed other clerical tasks.
• Verified patient insurance
• Sent medical records to referring providers via fax.
• Provided patients with excellent excellent customer service experience. Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
•
07/2010 to 05/2013 FRONT DESK RECEPTIONIST
Quality Inn – Durham, NC
Coordinated front desk operations, providing knowledgeable assistance to all in- person visitors and callers.
•
Resolved customer complaints, enhancing satisfaction through effective issue management.
•
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
•
Operated multi-line switchboard in busy office, routing incoming calls to appropriate individuals for improved communication.
•
Safeguarded guest valuables in secure locations. in designated storage areas. in secure main safe and individual boxes.
•
Provided exceptional services and support to team members and guests, contributing to productivity and customer satisfaction.
•
• Collected room deposits, fees, and payments.
Education
1998 High School Diploma
Vance-Granville Community College - Henderson, NC
UNC Carolina Care Award
Quality Care:
Scores come from the Press Ganey Medical Practice survey. Patients rate their likelihood of recommending the provider's practice to family and friends. Honorees consistently receive top-tier positive feedback from the people they treat. This award celebrates empathy, safety, and clinical expertise across medical departments.
•
Contact this candidate