Customer Service & Restaurant Supervisor
Resume:
CHRISTINA
FLEISCHMAN
CONTACT
Lawrenceburg, IN *7025
********************@*****.***
S K I L LS
• Point of Sale (POS) system operations
Service prioritization and relationship
management
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• Effective sales techniques
• Team leadership
Conflict, dispute, and complaint
resolution
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Problem-solving aptitude and
Interpersonal communication skills
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• Multitasking/Organizational skills
• Professional demeanor
Email communications and
Administrative support
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• Data entry software
P R O F E SSIONAL S UMMARY
Personable and dedicated Customer Service Representative with extensive experience within the Finance, Administrative, and Restaurant Industries. Solid team player with upbeat, positive attitude, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented demeanor with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
WORK E X P E R I E N C E
Hoosier Icehouse Lawrenceburg, IN
Server
Penn National Gaming Lawrenceburg, IN
Food and Beverage Supervisor
Ocharley's Harrison, OH
Server
• April 2024 - July 2026
• Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
• Took orders, made drinks, and provided refills for guests.
• Monitored tables, offering add-ons and checking on guest satisfaction.
• Showed enthusiasm and knowledge about new products and special promotions.
• Completed opening and closing checklists according to set standards.
• Answered phones to take orders for customer pick up or delivery.
• Followed alcohol awareness procedures to prevent guest intoxication.
• Handled multiple tables simultaneously with high service quality.
• July 2023 - April 2024
• Maintained accurate records of employee performance for review purposes.
• Implemented training programs on new menu items or cooking techniques for staff enhancement.
• Monitored inventory levels and ordered supplies to maintain stock.
• Encouraged a positive working environment by addressing issues among staff promptly.
• Trained new employees on proper food handling, safety, and sanitation standards. Led team meetings to discuss performance goals, operational improvements, and customer service strategies.
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• Organized and balanced daily receipts, logs and reports.
• Delegated kitchen tasks and coordinated workflows to support workload.
• Coordinated with vendors to negotiate prices for food supplies and delivery schedules.
• May 2011 - May 2023
• Operated POS terminals to input orders, split bills, and calculated charges. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
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• Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
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Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
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Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
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Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
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Buffalo's Southwest Cafe Greendale, IN
Server Trainer
Fifth Third Bank Cincinnati, OH
Inbound Customer Service Representative
Ocharley'sThomas J. Calme, Commonwealth of KY District Clerk Newport, KY Deputy Clerk Newport District Court
E D U C ATION
Some College (No Degree) - RTV/Communications/Sales/Marketing Northern Kentucky University, Highland Heights
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
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• July 2003 - February 2011
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
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Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
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Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
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Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
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Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
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Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
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Enforced staff performance and service standards to deliver consistent and positive customer experiences.
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• August 1998 - February 2001
• Monitored queues and email inboxes to respond to consumers via multiple media formats. Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
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Identified consumer needs, clarified information and researched issues to provide alternative solutions.
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Implemented basic troubleshooting and support techniques to enable speedy resolution of collection and bankruptcy issues.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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• Documented conversations with customers to track requests, problems and solutions.
• August 1996 - July 1998
• Provided customer service by resolving issues promptly via phone or email.
• Recorded Juvenile court hearings, entered citations, and compiled/maintained confidential case files.
• Distributed incoming mail and managed outbound correspondence.
• Managed front desk operations and greeted visitors with professionalism.
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