Customer Relations & Loan Operations Professional
Resume:
Cherisse Jackson
Can perform as a highly motivated professional individual while seeking opportunity for growth within a reputable company with 15+ years of work experience with concentration in client relations and project development within relationship building skills. Detailed-oriented, strong written and verbal communication proficiency as well as self-disciplined, resourceful and skilled in problem solving in difficult/stressful situations.
15922 NW 15th Manor
Hollywood, FL 33028
*****************@*****.***
EXPERIENCE
Publix Supermarkets, Miami, FL — Produce Clerk
FEBRUARY 2003 - PRESENT
Responsible for providing premier customer service while replenishing grocery, fruits and vegetables.
●Order and order tracking on daily produce deliveries
●Implementing the freshness of produce by performing random counts and rotating products.
Silverton Mortgage, Atlanta, GA — Operations Specialists
MARCH 2021 - MARCH 2023
Responsible for delegating details of queued loans, contracts to close and offer prep and compliance.
●Design and develop project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the mortgage industry.
●Analyze all browser’s employment information before submission of loan documents.
●Consults, interact, and/or collaborate with Loan Officers, internal/external staff to facilitate successful mortgage objectives.
●Craft the best solutions to support and streamline for a successful closing.
Carnival Cruise Lines, Miramar, FL — Job Title
OCTOBER 2017 - MAY 2020
Servicing inbound and outbound calls to assist Guests with their travel needs. Also assisted Travel Advisors with carnival.com/GOCCL.com websites and special planning software. Participated in meetings and training to stay current with knowledge of products to present cruise features, benefits and pricing. Thrived for continuous improvement and goal attainment in travel with the interest and knowledge to become the cruisers trusted vacation planner.
EDUCATION
Miami Central High School, Miami, FL — High School Diploma
JUNE 1991 - MAY 1994
General Education
DeVry University, Atlanta, GA — Bachelor Degree
JANUARY 2021 - Present
Global Supply Chain Management with concentration in Marketing
SKILLS
Account Management
CRM Software
Merchandising
Operations
Upselling
Sales Management
Business Management
Billing
Event Planning
Hospitality
Project Management
AWARDS
University Of Phoenix - Golden Key Chapter Honors Society
Publix Supermarkets -Food Safety Certified/Pharmacy Technician Certificate.
LANGUAGES
English
Certified to work in US
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