Sales Associate and Customer Service Professional

Caroline Ellis

Conyers, GA ***** ******************@*****.*** 678-***-****

To obtain a position in the Sales Industry, with the opportunity to grow within the company.

Work Experience

Sales Associate

American Signature Furniture

August 2025- December 2025

Substitute Teacher

Rockdale County Public Schools System

October 2024 - December 2025

Customer Service Representative

TTEC (Insurance)

July 2023 – August 2024

Work from home

Licensed Personal Lines

Hair Stylist

Hello Glam Salon

Part time - Jan 2022- October 2024

Mortgage Loan Modifications

Mphasis/ Digital Risk

August 2020 – March 2021

Worked from home via Bank

Prepared callers for processing of

mortgage to arrears during Covid-19

Temporary position

Sales Associate

Men's Wearhouse - McDonough, GA January 2020 to March 2020

Sales of Men Clothing

Meet and Greet

Built a repoire to help build a wardrobe

Measured clients for accurate sizing

Made special orders of Custom Suits

Made calls for pickup orders

Reservation Agent

Enterprise Rental Car (Remote)

January 2019 to August 2019

•Made reservations for Car Rentals

•Inbound phone Agent

•Guest Service

•Sales Agent

Sales Consultant / Designer

Closets by Design - Atlanta, GA August 2018 to October 2018

•Followed up on Leads

•Visited the client’s home, gave detail of closet

•Draft a new design

•Give a price point on design and other options

•Present design

•Closed Sale

Customer Sales Representative

Ashley Furniture Home Store

October 2016 to January 2017

•Floor salesclerk

•Greeted guests

•Informed guests of stores designated areas

•Directed guests with credit applications

•Fulfilled order through computer system

•Followed up on orders, arrivals

•Maintained stores decor daily

Sales Associate

Macy's Inc

May 2016 to October 2016

•Floor Salesclerk

•Customer Service

•Brand recognition

•Product Knowledge Specialist

•Stock replenishment

Assistant Sales Manager

Cache Inc

March 2013 to September 2014

•Floor salesclerk

•Built clientele through walk ins and setting appointments over phone

•Set merchandise floor sets to Cache guidelines

•Exemplified brands recognition

•Directs staff under company guidelines

•Set goals for day based on previous charted history

•Nightly deposits

Hair Stylist / Manager

Sunny's Hair Studio

2008 to 2012

•Managed Salon operation, such as opening and closing shop

•Advertised specials, and services for time period

•Consulted with clients about various hair styles, cuts and color

•Provided excellent customer service

•Scheduled appointments for future services

•Provided hair styling services

•Handled cash, credit & debit transactions

Mortgage Loan Officer

Apex Mortgage

2005 to 2006

•Recruited customers, detailed applications, pulled credit, pre-qualified loan applicants

•Found appropriate lender for loan, and gathered signed good faith documents

•Compiled package and submitted to Lenders, communicated with Processor, Appraiser and Attorney associates

•Set up insurance with agents for any needed closing information

Education

Some college in Mortgage Origination

Ameritrain Mortgage Institute - Atlanta, GA

February 2019 to March 2020

The National Association of Mortgage Processors Certification May 16,2020

Exam FX

GA Dept Of Insurance

Personal Lines Agent

Licensed June 13,2023

Bachelor's in Retail Management

The Art Institute of Atlanta - Decatur, GA

April 2009 to June 2013

Skills

•Customer Service

•Retail Sales

•Microsoft Word

•Computer Literacy

•Management Experience

•Retail Management

•Call Center

•Guest Services

•Loan Officer Experience

•Store Management Experience

•Sales Management

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